ITE Salesforce System Administrator Consultant
Post of duty: Headquarters, Washington DC.
The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.
About this position:
We are looking for a Salesforce Administrator who will play a key role in administering solutions to our clients in the areas of Marketing Cloud, Financial Services Cloud, Experience Cloud, Tableau Analytics and other related areas to assure that best practices are implemented, and the modules and applications are efficiently and optimally used to support the Bank’s business requirements.
The Information Technology Operations Division at Inter-American Development Bank is currently working on multiple Salesforce implementations. The current Salesforce platform supports a centralized marketing and communications business model and the rollout of Bank-wide Customer Relationship Management practices through a phased implementation.
What you’ll do:
- Working closely with business Subject Matter Experts, user community, technical and development teams, and other team members in the organization, on Salesforce maintenance and support tasks, projects, and initiatives.
- Translating business requirements into detailed functional specifications, test scripts, and other system documentation while adhering to IDBG standards.
- Identifying benefits, risks, and alternatives in proposed system designs and their impact on the integration with other systems.
- Answering user questions, working with key stakeholders to determine requirements, customizing the application to appeal to users, setting up reporting and dashboards for managers, keeping an eye on availability and performance, activating the features in new releases, and other production support related tasks.
- Coordinating the life cycle of application changes, corrective, and new functionalities, in the area of responsibility, including business process analysis, systems analysis, business process blueprinting, configuration, development, testing, cut-over preparation, end user training, and go-live activities as well as post go-live system and end user support.
- Updating and assigning new permissions according to the scalable and segmented security plan that has been implemented by using the 4 main levels of Salesforce.com security.
- Following the approval workflow, adding new users to Communities Cloud, Marketing Cloud and Service Cloud using the predefined roles and permissions.
- Supporting the creation of new Communities as well as the modification of the existing ones. The maintenance team will train and collaborate with IDBG stakeholders for building branded Communities’ site.
- Using Email Studio for creating new email templates that can be used to send emails to the global organization, including multiple branches, regions, languages, and divisions within the organization.
- Supporting the creation of new Landing Pages and Microsites, as well as the modification of the existing ones. The Maintenance Team will train and collaborate with IDBG stakeholders for building branded landing pages with Web Studio.
- Using Audience Builder component of Marketing Cloud, for segmenting data to create lists and customer journeys and create personalized multi-channel campaigns while delivering cross-channel personalized experiences at every step of the customer lifecycle.
- Participating as part of the internal Salesforce Maintenance and Support team.
- Supporting daily operations and identifying risks that may affect the continuity of the operations.
- Maintaining abreast with new Salesforce releases and developments and providing demos and/or presentations of platform functionalities to business stakeholders and ITE teams.
What you'll need:
- Education: bachelor’s degree in information technology, business administration, marketing or a related discipline is required.
- Experience:
- Minimum of five (5) years of Salesforce experience as Platform Administrator, specializing in design, configuration, solution design, and integration in multiple areas of Salesforce.
- Minimum two (2) full life cycle implementation of Service Cloud, Marketing Cloud and Experience Cloud (Communities).
- Must have two (2) years of experience with experience Cloud (Communities).
- Must have basic Salesforce certifications of Administration and Advanced Administration.
- Certification of Service Cloud, Marketing Cloud and Experience Cloud (Communities) is preferred if the experience is less than 5 years.
- Languages: Proficiency in Spanish and English, spoken and written, is required. Additional knowledge of French and Portuguese is preferable.
Key skills:
· Learn continuously.
· Collaborate and share knowledge.
· Focus on clients.
· Communicate and influence.
· Innovate and try new things.
Requirements: