PROJECT DESCRIPTION
EpiC is a multi-year global project funded by the U.S. President’s Emergency Plan for AIDS Relief (PEPFAR) and the U.S. Agency for International Development (USAID). The project provides strategic technical assistance (TA) and direct service delivery to break through barriers to 95-95-95 and promote self-reliant management of national HIV programs by improving HIV case-finding, prevention, treatment programming and viral load (VL) suppression among key populations (KPs). In the Philippines, EpiC is into its fourth year of implementation. In Greater Metro Manila, EpiC is supporting 52 sites to address critical gaps and bottlenecks in the response to HIV among KPs and strengthen capacity of local, community based KP organizations, and work closely with the government of the Philippines to deliver HIV services tailored to the needs of KPs. In addition to these activities, EpiC Philippines will focus on expanding HIV case-finding in the community, PrEP and treatment initiation, adherence, and retention support for people living with HIV (PLHIV) to reach undetectable equals untransmittable (U=U) status.
JOB SUMMARY:
The Information Technology (IT) Specialist provides system service support to the project staff, partners, and end-users in any IT-related request or concern with the project and programmatic activities. S/he serves as the first-line support on both hardware and software and ensures secure, stable, and sustained IT operations for the project and within the country office. S/he coordinates and works closely with the FHI 360 Information Solutions and Services (ISS) headquarters and regional operations and infrastructure teams for IT service delivery.
KEY RESPONSIBILITIES:
Responsible for the optimal IT operations, systems, and infrastructure (both hardware and software) of the project, which include installation, configuration, upgrade, and maintenance of all office devices and equipment, including but not limited to computers, servers, routers, peripherals, security appliances, network, etc.
Supports organization-wide priorities by ensuring all incidents or services requests are logged and documented, progress and status are tracked, and issues are escalated or resolved on time.
Simulates and streamlines processes to resolve IT operational issues and collaborates with network services, software systems engineering, and/or applications development to restore service and/or identify and resolve core problems.
Performs a regular backup of servers, user files, and network shared files and ensures security protocols and processes are in place, including updating of antivirus and firewalls.
Performs programmatic functions efficiently and work closely with component teams to implement the project’s digital health innovations and initiatives, including periodic visits to project sites to provide IT and technical support.
Oversees the online file management of the project’s products and other documents using SharePoint.
Builds the IT capacity of FHI 360 staff and partners by identifying and promoting technical and operational best practices.
Provides IT recommendation and guidance in the procurement, budget, and selection of IT products and vendors.
Manages and collaborates with third-party suppliers/vendors, whenever appropriate, and ensures that vendor performance and provision of services meet or exceed FHI 360 expectations and services levels.
Reviews and enforces FHI 360’s IT policies and SOPs.
Meets all agreed-upon deadlines and budget parameters.
Continuously improves IT and other technical skills and keeps updated in latest IT trends.
Exercises judgment within defined policies and procedures to obtain solutions to perform duties.
Performs other duties as assigned.
MINIMUM REQUIREMENTS/SKILLS:
Extensive knowledge and experience in IT operations and system support including incident management.
Advanced knowledge of a variety of technologies to support a broad range of end-users:
Telecommunications: PABX, VoIP, voice mail, and peripheral devices
Server: Windows Server 2008/2012, Exchange 2010/2013, Active Directory, DFS, WSUS
Desktop: Windows 7/10, Microsoft Office Suite 2016, Office 365, Internet Explorer, Kaspersky Anti-Virus
Network: Cisco routers/switches, Meraki, Ethernet, TCP/IP, DNS, DHCP
Responds to end-user feedback in a timely and professional manner.
Demonstrated ability to work with independently and as a team member.
Excellent verbal and written communications skills
WORKING CONDITIONS AND TRAVEL REQUIREMENTS:
Usual office working conditions.
Ability to travel domestically at least 25%
EDUCATION/EXPERIENCE:
Bachelor’s degree* or its international equivalent in IT, computer science, computer engineering, or related field required.
Requires a minimum of three years of professional experience in IT and technical support.
Nongovernmental organization (NGO) experience preferred.
*Associate degree with at least 6 years of relevant experience
This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to perform these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.
Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.
FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
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