UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, hope
UNICEF in the State of Palestine works to uphold the rights of children to access services and protection, from early childhood through adolescence. Our objective is to ensure that every child in the Gaza Strip and the West Bank, including East Jerusalem, irrespective of background or circumstance, has an equal chance to fulfil their potential. We are working for every child and young person in the State of Palestine.
How can you make a difference?
Under the supervision of the ICT Officer, the Information and Communications Technology (ICT) Assistant performs procedural and specialized activities pertaining to the implementation of ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of innovative technologies that will enhance the CO’s ability to produce technological richer results. The ICT Asst promotes a client-oriented approach.
Summary of key functions/accountabilities:
General ICT /Office Customer Service Support:
ICT Assistant at this level perform a full range of procedural activities in support of ICT to ensure effective communications with client sections and efficient provision of support to other ICT staff. He/she contributes to the creation of digital transformation tools in collaboration with the Technology for Development Team (T4D) (SharePoint Portal, mobile apps, web application and SharePoint portal).
The ICT Assistant enlists the support and cooperation of client staff from across the office in the installation and maintenance/troubleshooting of ICT applications.
Routine ICT administration:
ICT Assistant are accountable for specialized support pertaining to routine ICT activities requiring thorough understanding and application of server, operating system, hardware and software documentation and functionality.
ICT Risk Management Support
Actively support the ICT function in implementing modern ICT risk management techniques and procedures in alignment and compliance with corporate standards. Assist in identifying system vulnerabilities and relevant security patches; prioritizing, evaluating, testing and applying third party patches, as per global policies and guidelines.To qualify as an advocate for every child you will have…
Education:
Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering or a bachelor’s degree from a recognized academic institution in a relevant field, such as Computer Science, Information Systems, Telecommunications, Engineering.
ITIL Foundation Certificate or equivalent customer support certification is an asset
Experience:
minimum of five years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required, Experience in aiding users on IT products and services and use of applications and diagnostic tools is required. Practical experience in providing technical and business customer support and services is required. Practical experience and working knowledge of various computer platforms and applications, as needed is required.Language requirement:
Fluency in English is required. Knowledge of the local language of the duty station is an asset
For every Child, you demonstrate…
UNICEF’s Core Values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values
UNICEF competencies required for this post are...
(1) Builds and maintains partnerships(2) Demonstrates self-awareness and ethical awareness(3)Drive to achieve results for impact(4)Innovates and embraces change(5) Manages ambiguity and complexity(6)Thinks and acts strategically(7)Works collaboratively with others.
During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.
UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children.
Remarks:
UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable female candidates are encouraged to apply.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be cancelled.
All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
UNICEF only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net/.
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
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This vacancy is archived.