Background
Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks. UNV’s Management Services hold the responsibility for the strategic planning, managerial leadership, oversight, and quality control of an integrated platform of operational services ensuring timely, effective and efficient delivery according to corporate performance standards and in compliance with the UN Regulations and Rules and UNDP´s accountability framework.
Within MS, the Information and Communication Technology Section (ICTS) is responsible for developing and operating the corporate technology platforms and related services that enables UNV`s vision. The ICTS team is helping drive UNV's digital transformation efforts, enabling and leveraging technology to address complex global challenges and meet long-term global sustainable development goals across seven key pillars:
Increased collaboration and engagement Digital workspaces and tools available to all An enhanced cybersecure environment Strengthened data driven decision making Global infrastructure and applicationsThe Information and Communication Technology Section (ICTS) is responsible for the running operations of all ICT on-premises and cloud datacenters, cloud platforms and services, business applications, corporate websites, helpdesk, videoconferences, security services, hardware, software, network, and telecommunications services. This includes application system analysis, design, development and maintenance, local and global telecommunication networks, commercial hardware and software installation and operation (at both desktop and network levels), internet, and email. ICTS is also providing network and support services to other UN Agencies in UN Bonn Campus.
Reporting to the Systems Team Lead, the incumbent performs business analysis for assigned UNV applications, tests releases, attends most complex Service Desk cases ensuring timely and quality response provided to users, and develops training, training materials and change management artifacts.
Business Analysis and Systems development support
Support systems development projects concerning UNV’s business applications related to volunteer mobilization and management; Ensure that the business users’ perspective is reflected in the IT initiatives affecting volunteer mobilization and management platforms and applications; Support the testing process for all new functionalities developed by ICTS and/or external vendors for volunteer mobilization and management platforms; Act as custodian for relevant volunteer management systems, initiate and oversee; Respond to user needs and questions regarding access; assist personnel in the use of IT-supported products, data retrieval, file transfers and conversions; Provide remote technical support to Regional Offices and Field Units Personnel as required; Ensure system readiness support to implementation of volunteer management policies and procedures; Monitor the application of conditions of service (COS), inter alia through the use of Quantum, UVP, Business Intelligence (BI) dashboards and other automated applications; Monitor the implementation of the Volunteer Living Allowance and other volunteer entitlements including accommodation and security for international and national UN Volunteers and make recommendations for appropriate systems adjustments for updated policy and procedural changes; Generate, compile and review aspects of global UN Volunteer statistics, related to resignations, dismissal cases, resources, medical and security evacuations, early terminations, gender balance, etc. for follow up and to ensure consistency and quality.Facilitation of knowledge building and knowledge sharing
Contribute to the organization and delivery of training sessions for users; arrange for briefings and demonstrations of corporate and user-developed systems; Share and disseminate synthesis of lessons learned and best practices directly linked to systems management; Make sound contributions to knowledge networks and communities of practice; Provide training and capacity development for the UNV personnel, as well as guidance on procedures and actions to be performed in the volunteer management applications related to operational matters, liaising closely with the Programme Specialist, Volunteer Systems. Competencies Core CompetenciesAchieve Results
Plans and monitors own work, pays attention to details, delivers quality work by deadlineThink Innovatively
Open to creative ideas/known risks, is pragmatic problem solver, makes improvementsLearn Continuously
Open minded and curious, shares knowledge, learns from mistakes, asks for feedbackAdapt with Agility
Adapts to change, constructively handles ambiguity/uncertainty, is flexibleAct with Determination
Shows drive and motivation, able to deliver calmly in face of adversity, confidentEngage and Partner
Demonstrates compassion/understanding towards others, forms positive relationshipEnable Diversity and Inclusion
Appreciate/respect differences, aware of unconscious bias, confront discriminationCross-Functional & Technical competencies
Knowledge Generation
Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated needHuman-centered Design
Ability to develop solutions to problems by involving the human perspective in all steps of the problem-solving processCommunication
Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience Ability to manage communications internally and externally, through media, social media and other appropriate channelsDigital Awareness and Literacy
Ability and inclination to rapidly adopt new technologies, either through skilfully grasping their usage or through understanding their impact and empowering others to use them as neededDigital business analysis
Ability to support digital business processes across a range of digital projects, programmes and activities.This vacancy is archived.