Position Title: Health Information Systems Administrator
Reports to: IT Systems & Network Manager
Location: Boston, MA (20% travel to PIH global care delivery sites)
Employment type: Full Time
Position Overview:
The Health Information Systems (HIS) Administrator is responsible for monitoring and supporting the company's computer and network systems. This individual ensures that hardware, operating systems, software systems, and related equipment are functioning at all times. Maintaining these systems and monitoring them for performance and security concerns are all duties of the system administrator. They are also responsible for delivering superior end-user help desk support.
The HIS Administrator is a mid-level technical position in the IT department and is responsible for the maintenance, support and continued operation of IT resources such as servers and networking equipment. The HIS Administrator role provides the day to day, hands-on technical support required for the continued, uninterrupted operation of the corporate infrastructure as well as provides technical knowledge and advice to those members of the IT team who work in our International locations. The HIS Administrator role also provides assistance to senior-level technical staff when applicable, but is also expected to work independently on projects and to be capable of high-level problem solving and resolution.
Responsibilities:
Server Monitoring and Management (30%)
· Server management consists of functions including, but not limited to, backing up and restoring data, reviewing server event logs and proactively addressing issues, creating and managing users and security groups, managing network printers, monitoring security events, monitoring server performance, and applying security patches, SSL certificates and resetting user passwords.
· Creating administrative scripts, managing the Windows domain, Azure server management, setting and enforcing password policies, safeguarding systems from unauthorized access, accidental destruction of data or unscheduled downtime.
· Manage and monitor HyperV and VMware environments throughout the global PIH IT portfolios.
· Manage, monitor and implement best practices for data backups including improve and implement BCP planning for Disaster Recovery scenarios.
· Manage fleets of Windows and Linux servers, systems and applications.
· Assist in the provision and troubleshooting of Linux servers in both cloud and on-premise Electronic Medical Record (EMR) and Supply Chain system deployments
· Collaboration with application teams including HIS and procurement to ensuring server monitoring and management needs are met and standardized. Develop and maintain documentation from all supported processes.
· Ability to take direction and/or work under the supervision of senior technical staff.
Network Monitoring and Management (30%)
· Network management consists of functions including, but not limited to, monitoring computer addresses to ensure that all devices connecting to the network are able, reviewing logs for wired and wireless network to ensure availability of services, monitoring firewall for unauthorized access, preconfigure network equipment (switches, firewalls, wireless access points) for zero-touch deployment at sites outside of Boston, identify bandwidth hogs and address to ensure availability of bandwidth for all users, configure, monitor DNS and DHCP services, which are essential services for computer network communications, monitor for viruses and zero-day exploits and contain them if located.
· Diagnose network related issues.
· Implement network build and expansions as needed.
· Ability to remotely monitor and manage Cisco Meraki security appliances, switches and wireless access points.
· Provide remote technical support and network management to site staff at care delivery locations. Some yearly travel to International sites is required.
Infrastructure Security (20%)
· Monitor, analyze and proactively support security related platforms in collaboration with the Security team.
· Support implementing Security best practice methods for workloads such as servers and applications in cloud or on-prem.
· Patch management.
· Support Security updates across the Partners In Health (PIH) environment as needed.
Help Desk Support (20%)
· Monitor the Help Desk queue and participate in resolving customer tickets.
· Maintain help desk ticketing system and review for customer satisfaction rates, speed of resolution, identify trouble areas based on patterns of tickets.
· Respond to email messages for customers seeking help.
· Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
· Support end user computing team with escalated support tickets.
· Install, modify, and repair computer hardware and software.
· Follow up with customers to ensure issue has been resolved.
Qualifications:
· Associate Technical Degree/Program (Completed or in progress is preferred)
· 6-7 years of comparable experience (technical internship acceptable)
· Ability to work technically with IT equipment, Microsoft Office Suite and Office 365.
· Proficient or advanced knowledge of PC and Mac computer systems a must.
· Proficient with Linux system administration (particularly Ubuntu)
· Experience managing various operating systems, physical and cloud based servers.
· Strong proficiency working with cloud platforms. (ideally AWS, Azure or GCP)
· Experience with Dev Ops including: application server monitoring, backups and database replication, continuous integration tools is desirable but not required.
· Solid foundation of networking basics.
· Experience with scripting in Powershell, Bash, Python.
· Strong interest and passion for computers, technology, and computer systems.
· Strong problem-solving skills, with ability to work independently.
· Strong interpersonal skills and willingness to work in user support
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