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Organizational Setting
The Department of Management’s Division of General Services (MTGS) provides support functions to the IAEA through its five Sections, namely the Archives and Records Section (ARMS), the Commissary Management Section (CMS), the Facilities Management Section (FMS), the Transport and General Support Section (TGSS), and the Seibersdorf Laboratories Services Section (SLSS).
The Archives and Records Management Section establishes a framework for the creation and management of authentic, reliable and usable records, capable of supporting IAEA business functions and activities for as long as they are required. The Section is divided into three Units: Digital and Mail Services, Records and the Archives Unit.
Main Purpose
Under the supervision of the Associate Digital Services Officer the Digital Services Assistant performs digitization services and ensures service delivery related to mail and correspondence. The Digital Services Assistant supports other services provided by MTGS/ARMS according to the Agency’s recordkeeping policies and procedures.
Functions / Key Results Expected
- Prepare Agency records/documents/data through physical and intellectual processing for digitization following MTGS/ARMS standards;
- Contribute to scanning, data capturing of Agency official records and documents in accordance with established procedures set forth in the IAEA's Administrative Manual, Information Security Handbook and ARM Handbook.
- Digitise official correspondence following the handling procedures on both classified and unclassified correspondence including: copying mail for distribution; delivering original incoming correspondence against signature, retrieving information; and performing quality control measures on records and images for legibility, skewness, and overall compatibility with professional requirements;
- Maintain databases on logs, inventories, assist with data entries for customers and MTGS/ARMS,
- Assist with mail services and manning the customer service counter;
Competencies and Expertise
Core Competencies(Competency Framework) Name Definition Planning and Organizing Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans. Communication Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions. Achieving Results Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned. Teamwork Actively contributes to achieving team results. Supports team decisions.
Functional Competencies Name Definition Analytical thinking Gathers and analyses information, identifying critical relationships and patterns among data and proposes workable solutions. Client orientation Establishes effective relationships with clients to understand and meet or exceed their needs. Finds ways to ensure client satisfaction. Resilience Able to remain calm in emotionally charged situations. Accepts constructive feedback in a positive manner and is able to cope with setbacks.
Qualifications, Experience and Language skills
Completed Secondary education
At least three years of administrative experience, some of which should be related to document or records management, digitization and/or correspondence processing.
Ability and willingness to carry out physical work with heavy materials (move dusty folders and/or boxes up to 15 kg from and to storage repositories), to perform parts of the duties assigned in dusty environment and/or windowless repositories without air conditioning and to assist in operating destruction (shredding) of classified paper documents/records.
Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.
Administrative skills test to IAEA standard may be part of the process.
Remuneration
The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at EUR 41939 (subject to mandatory deductions for pension contributions and health insurance), 6 weeks' annual vacation, pension plan and health insurance. More information on the conditions of employment can be found at: https://www.iaea.org/about/employment/general-service-staff
General Information
Evaluation process
Appointment information
This vacancy is archived.