Under the overall supervision of the ICMPD Project Manager, the Call Centre Coordinator provides technical and administrative support to the Ukrainian Consultation Centre / Call Centre (UCC) in Warsaw, Poland, ensuring its effective and efficient operation and the delivery of services to beneficiaries in accordance with ICMPD rules and procedures.
The Call Centre Coordinator supports the management of the Call Centre, ensuring effective communication, information and service delivery. The incumbent contributes to the organisation of events and activities organised by the Call Centre. The Call Centre Coordinator works collaboratively with the Ukrainian Consultation Centre counsellors, administrative support staff, project teams, relevant local counterparts and the relevant Units at Headquarters (HQ), ensuring the effective and timely delivery of activities and services.
The Call Centre Coordinator is based in Warsaw, Poland.
Proficiency in verbal and written Ukrainian and English (required), Polish and other languages is an asset.