Introduction
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration
Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), UN Volunteers with at least twelve (12) months of continuous service in IOM, and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.
Organizational Context and Scope
As part of the Voluntary Assisted Return (AVR) response provided by IOM for extra-regional migrants from the United States, as well as other nationalities in the Americas, IOM in Costa Rica is seeking to hire AVR case managers who, as part of a comprehensive approach, will be responsible for both case management and psychosocial support for beneficiaries. The tasks to be performed are:
Conduct pre-screening assessments for individuals applying for Assisted Voluntary Return (AVR) services, gathering necessary information to determine eligibility and specific needs.
Use the MIMOSA system to input and track case details, ensuring accurate and up-to-date records are maintained.
Conduct interviews with individuals to gather further information, assess their situation, and explain the AVR process and available services.
Complete data entry in Kobo and Excel, ensuring all required fields are filled accurately and in a timely manner.
Provide follow-up services for the individuals throughout the AVR process, ensuring they are fully informed and supported.
Manage cases by coordinating with other teams and stakeholders, ensuring that the necessary steps are taken for the successful return of the individual.
Analyze each case to identify specific needs, challenges, and appropriate interventions.
Liaise with translators to ensure clear communication with migrants who speak different languages.
Collaborate with other case managers to share information, strategies, and best practices to ensure effective case management.
Communicate and coordinate with IOM offices in the country of origin to arrange for the individual’s
return, ensuring the necessary documentation and assistance are in place.
Handle the coordination with Movements to purchase airline tickets for individuals, ensuring all travel arrangements are made in accordance with IOM guidelines