Org. Setting and ReportingThis position is located in the Operations Support Division, Office of Information and Communications Technology. The incumbent reports to the Chief of Service, Regional Service Management Service. The Office of Information and Communications Technology (OICT) is leading the digital transformation of the Organization to enable a better, safer, more sustainable future through secure, reliable, and innovative technology solutions. OICT is committed to achieving 50/50 gender balance and geographical diversity in its staff, and female candidates are strongly encouraged to apply for this position. OICT supports the principles of work-life balance and flexible work arrangements. ResponsibilitiesWithin delegated authority, the Senior Information Systems Officer is responsible for the following duties: • Conceptualizes, develops strategy for and oversees the design and implementation of major information and communications technology infrastructure initiatives to support digital transformation, resilience and scalable service delivery. • Manages/oversees multiple, concurrent and often disparate tasks for technology infrastructure projects that often involve innovative applications, dissimilar systems, as well as highly complex system integration and infrastructure linkages. • Provides authoritative technical and policy advice to senior managers on systems provisioning, data center and cloud hosting, network operations, end point management and collaboration technologies, in a changing business environment and the implications of various alternatives, on business applications and other related issues; identifies and plans for future needs; develops and disseminates best practices. • Leads and directs a team of information systems officers; oversee activities for a discrete work section or equivalent; plans and allocates work assignments; coaches, mentors, and evaluates staff; participates in recruitment and selection of new staff and in the development of training programs. • Manages procurement plans for IT infrastructure and related systems, including conducting needs assessments and benchmarks, preparing bid documents and arranging contracts for Procurement’s approval; • Supervises, coordinates and negotiates the services required to enable the management and operation of interdependent administrative, financial, human resources and other information systems. • Develops and monitors performance measures; ensures that projects meet established time and cost parameters and standards of technical quality. • Sets up, controls and oversees IT Service Desk support services. • Prepares and monitors the budget, work program, and spending plans for ICT services under its purview. • Develops innovative solutions to resolve intricate problems that impact a critical area of the organization’s work. • Ensures the development of standards, procedures and practices to ensure a stable and effective systems environment for IT infrastructure operations. CompetenciesProfessionalism: Knowledge of enterprise ICT infrastructure, operations, and service delivery in large international multi-stakeholder organizations; Ability to lead large-scale, mission-critical ICT operations and drive service excellence. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed. Leadership: Serves as a role model that other people want to follow. Empowers others to translate vision into results. Is proactive in developing strategies to accomplish objectives. Establishes and maintains relationships with a broad range of people to understand needs and gain support. Anticipates and resolves conflicts by pursuing mutually agreeable solutions. Drives for change and improvement; does not accept the status quo. Shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing. Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. Managing Performance: Delegates the appropriate responsibility, accountability and decision-making authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly. EducationAn advanced university degree (master’s degree or equivalent) in computer science, information systems, mathematics, statistics or related field is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree in the specific fields. Job - Specific QualificationNot available. Work ExperienceA minimum of ten years of progressively responsible experience in respect of the planning, design, provisioning, application hosting, and operationalization of multiple large data centers, including maintenance of Local, Metropolitan, and Wide Area Networks is required. Proven experience of Disaster Recovery / Business Continuity for large ICT infrastructure operations is required. ITIL and project management certifications are desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).
This vacancy is archived.