Back Protection Case Worker

Job description

CTG OverviewCTG stands for Committed To Good. With an ethical approach at the heart of all that we do, it is a description that makes us proud. Respect for the fundamental human rights of our staff, and those our staff encounter, is a cornerstone of our values. We strive for gender equality, inclusion and diversity, providing fair and equal opportunities for all. We take a zero tolerance approach to corruption and stay true to local labour laws and all local statutory requirements.
In operation since 2006, today we are honoured to serve clients in 15 fragile and conflict-affected states assisting with disaster relief, peace building, humanitarian aid and development programmes through our specialised recruitment, HR management and operational services.Overview of position

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non- governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
Under the overall supervision of the Protection Officer, the direct supervision of the Senior Protection Assistant, and in close coordination with other colleagues, the successful candidate will conduct all steps of the case management process for the assigned cases.

Role objectives

1. Undertake regular protection monitoring visits to assigned locations where migrants, IDPs, returnees and vulnerable host communities may reside, prepare protection assessment reports;
2. Conduct vulnerability screenings and in-depth assessments in assigned locations to help identify the urgent needs and possible solutions;
3. Prepare assistance plans and provide regular, timely and comprehensive follow-up in coordination with specialized protection colleagues and under the supervision of the Senior Protection Assistant;
4. Inform beneficiaries of all relevant services available. Refer cases to relevant partner organizations and international organizations for appropriate follow-up and/or to other units within IOM for their respective follow-up;
5. Maintain up-to-date case records of all assigned cases and promptly complete all data entry and reporting requirements;
6. Carry out administrative duties as requested;
7. Facilitate events with target groups, State actors and service providers in the field on selected protection concerns if required;
8. Participate in awareness raising events and support IOM in trainings and workshops arranged by IOM and partners if required;
9. Participate in case-management meetings and other protection meetings;

Perform other duties as may be assigned.

Project reporting

Reporting to the Protection Officer

Key competencies• Completed university degree from an accredited academic institution in Political or Social Sciences, Development Studies, Social Work, Human Rights, International Relations or Law, or other relevant field;
The incumbent is expected to demonstrate the following values and competencies:
Values
• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural indicators level 2
• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
• Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
• Empowering others and building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
• Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.Team management

This role does not have team management responsibility.

Further information

To be advised.