Back Program Assistant, Washington, United States

  • Added Date: Monday, 29 March 2021
  • Deadline Date: Tuesday, 29 June 2021

Program Assistant

Job #: req11388

Organization: IFC

Sector: Administration/Office Support

Grade: GC

Term Duration: 3 years 0 months

Recruitment Type: Local Recruitment

Location: Washington, DC,United States

Required Language(s): English

Preferred Language(s): Closing Date: 4/9/2021 (MM/DD/YYYY) at 11:59pm UTC


IFC—a member of the World Bank Group—is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2020, we invested $22 billion in private companies and financial institutions in developing countries, leveraging the power of the private sector to end extreme poverty and boost shared prosperity. For more information, visit

The Financial Institutions Group (FIG) is one of the major industry groups at IFC, responsible for managing roughly 40% of IFC's overall business in terms of volume and capital at risk. FIG engages in a wide range of sub-sectors including Microfinance, SME, Gender, Climate, Insurance, Capital Markets, Housing, Distressed Assets, and other areas, with both investment and advisory services delivered to IFC's clients through IFC's global network.

FIG is looking for a highly motivated, well-organized, diligent and committed Program Assistant to support it FIG Global Unit (CFG) in Washington D.C. supporting its Financial Inclusion, SME, Microfinance and responsible finance advisory and investment business.

The Program Assistant will report primarily to the Manager responsible for Financial Inclusion business of FIG, may support other business heads within that unit, and will have responsibility for certain cross-departmental roles and functions that pertain to pipeline and portfolio and will work in close collaboration with the FIG management and ACS teams to provide seamless administrative support to FIG's global activities

Role & Responsibilities:

The Program Assistant will report to the manager responsible for FIG's Financial Inclusion business and/or other managers as assigned in the Financial Institutions Group. He/ She will be responsible for providing a full range of support administrative as well as program and operations related, with the highest level of professionalism, diligence, and discretion.

Main duties and accountabilities will include the following:

  • Function with a high level of judgment to provide a wide-range of assistance to the designated FIG global manager(s) as assigned, especially in the areas of managing priorities of FIG business, workflow, communication and liaison with FIG regional teams and DC based Staff and ACS and ensuring the smooth delivery of services.
  • Support FIG Financial Inclusion business line, compile and update data on the Investment and Advisory projects and Analytics for the relevant sector portfolios and pipelines.
  • Coordinate the time management and scheduling of higher level/ more complex meetings and events for FIG manager(s) as assigned to include effective prioritization and resolution of the related conflicts and competing demands and ensuring relevant documents are available for meetings.
  • Plan and coordinate the travel schedules, as needed, including in support of the FIG Directorships.
  • Handle logistical planning for internal and external meetings or equivalent events; CRMs, IRMs and other global and regional meetings, assessing and obtaining appropriate facilities, services and equipment etc., as needed.
  • Independently respond to diverse inquiries and make decisions when multiple courses of action are possible.
  • Demonstrate impeccable standards of integrity when handling confidential material; use tact and sensitivity when resolving delicate issues.
  • Oversee the administrative functions of the office, i.e. TRS, LARS, and SAP.
  • Work and collaborate with the other Executive Assistants/ Program Assistants from other regional Units and IFC offices to develop a high level of teamwork.
  • Provide basic research support and use relevant IT software to retrieve, maintain and manipulate data.
  • Handle ad hoc duties assigned.

Selection Criteria

Bachelor's degree or higher.

High degree of motivation, initiative, sound judgement, and discretion in accomplishing the job and mastery of administrative and/or technical processes.

Technology and systems knowledge:

Advanced knowledge of, and up-to-date with systems, technology and databases relevant to functional area of assigned responsibilities. Knowledge of new database management tools such as tableau and or willingness to learn new tools and skills will be a definite plus. Able to demonstrate initiative and pro activity in learning and/or supporting implementation of emerging technology applications and systems relevant to effective work of the unit.

Project and task management:

  • Good project management skills.
  • Good understanding of unit's priorities; able to proactively negotiate with stakeholders and adjust own deliverables upon changing and competing priorities, remaining flexible and effective with a clear understanding of objectives to be achieved.
  • Able to organize, coordinate, and make priorities-based adjustments to work schedule of internal clients (e.g. manager), if the tasks fall in the area of assigned responsibility.
  • Exhibit and promote ownership and accountability of results and quality-oriented delivery, proactively anticipate and approach issues.
  • Demonstrate innovation and creativity, promotes process simplification and effectiveness.
  • Able to mentor less experienced staff in task and time management.
  • Good knowledge of Institutional policies, processes, and procedures- project cycle as well as portfolio, Board Paper submission and other investment related activities.
  • In-depth knowledge and understanding of the institutional vision, strategy, and priorities and how they affect unit's products and programs and interaction with clients in relevant functional area.
  • Able to act as an expert on relevant administrative and policy guidelines, procedures and practices, demonstrate up-to-date knowledge of a diverse range of products and/or services in the relevant functional area of assigned responsibilities; able to independently interpret relevant policy application and guide others in complex situations within assigned area of functional responsibility.

Deliver Results for Clients:

  • Demonstrate initiative, independence and autonomy in addressing client needs in changing business contexts and environments. Has knowledge of global practice strategy, vision, and goals and can link them to those of the larger organization.

Collaborate Within Teams and Across Boundaries:

  • Able to adapt a collaborative approach to improve overall effectiveness outside the department and display an open, helpful attitude toward others. Deal with conflicts as common problems to be solved. Demonstrate understanding of and act to incorporate multiple perspectives.

Create, Apply and Share Knowledge:

  • Take ownership for organization of knowledge-sharing and learning activities. Contribute to the knowledge of the work group and beyond. Use feedback to develop self and mentor others. Build personal and professional networks within and beyond the work group.

Poverty has no borders, neither does excellence. We succeed because of our differences and we continuously search for qualified individuals with diverse backgrounds from around the globe.


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