Org. Setting and ReportingThe Department of Operational Support (DOS) was established to provide end-to-end operational support, advisory services and other solutions to operating entities across the Secretariat, including departments, offices away from headquarters, peace operations, and regional commissions. This position is located in the Division of Healthcare Management and Occupational Safety and Health (DHMOSH), Office of Support Operations (OSO), Department of Operational Support (DOS). The Division of Healthcare Management and Occupational Safety and Health provides expert healthcare management, occupational safety and health, and public health services to all UN Secretariat entities (field missions, Offices Away from Headquarters and Economic Commissions), the New York-based agencies, funds and programmes, as well as strategic leadership of whole-of-system medical issues through the UN Medical Directors Network. In addition, the Division provides staff counselling services to New-York-based staff of the Secretariat. Under the overall direction of the Medical Director, DHMOSH, and the oversight of the Assistant Secretary-General, OSO, the Principal Medical Officer will serve as Deputy Director and will directly supervise the DHMOSH senior leadership team to achieve DHMOSH objectives, outputs and results in support of the overall DOS strategy. ResponsibilitiesWithin delegated authority, the Principal Medical Officer (Deputy Director) will be responsible for the following duties: Ensures quality in UN healthcare: Oversees the implementation of quality control mechanisms and procedures for DHMOSH activities, and assesses and monitors operational environments and UN healthcare facilities. Ensures appropriate recommendations and actions are prepared to improve healthcare delivery including medical emergency response to UN personnel and their dependents. Oversees DHMOSH inputs to internal bodies: Briefs and advises the Director on issues before the Health and Life Insurance Committee (HLJC), on work-related illness/injury cases to be presented to Advisory Board on Compensation Claims (ABCC), and on possible disability cases to be presented to the UN Staff Pension Committee the Standing Committee of the United Nations Staff Pension Fund (UNJSPF), UN judicial system and UN investigative bodies. Represents DHMOSH at DOS, OSO, Crisis Operations Group (COG) and other internal and external meetings as required. Manages DHMOSH operations in New York: Under the Medical Director’s leadership, responsible for the day-to-day operations of DHMOSH in clinical and medico-administrative areas, and for ensuring the timeliness and quality of the tasks necessary for the efficient and effective functioning of DHMOSH including annual planning, preparation of budgets, reporting on results, reporting on budget performance, overseeing annual performance management processes, overseeing audit responses, ensuring staff development and career support. The Deputy Director is responsible for the team and individual management of section chiefs. Leads strategic workforce planning and health systems strengthening: Oversees workforce planning and organizational readiness across DHMOSH and the wider United Nations medical system, using workforce analytics and operational data to assess emerging needs, trends and risks. Leads the development and continuous improvement of healthcare systems, policies, standards and service delivery models, promoting quality, patient safety, operational efficiency and system resilience to enhance the effectiveness of UN medical services worldwide. Drives digital health innovation and knowledge management: Promotes the adoption and alignment of digital health solutions, information systems and data-driven approaches to strengthen healthcare delivery, monitoring and reporting. Advances knowledge management to capture, analyze and disseminate best practices, lessons learned and innovative approaches, supporting continuous improvement and evidence-based decision-making across the United Nations system. Sets Global standards and practices for the UN: Assists the Medical Director in his /her global responsibilities pertaining to the welfare, occupational safety and health, and public health of United Nations personnel, including personnel of the United Nations Secretariat entities (field missions, Office Away from Headquarters and Economic Commissions), the New York-based Agencies, Funds and Programmes, and the UN Development Programme (UNDP) offices and country operations worldwide. Analyze complex, multidisciplinary information and translate insights into clear, evidence-based policy advice, operational strategies and system-level improvements. Partnerships, advocacy and communication: Represents DHMOSH at international, regional and national forum, events and meetings. Oversees DHMOSH communication products, and liaison/outreach with external. Strengthens partnerships with UN Member States and oversights of extrabudgetary (XB)-funded projects. Deputizes for the Medical Director in his/her absence and undertakes other tasks as directed. CompetenciesPROFESSIONALISM: Knowledge in all aspects of system-level management of medical conditions, including medical emergencies and demonstrated knowledge of UN administrative, legal and governance frameworks, including compensation, disability and pension processes, as well as strategic workforce planning, health systems strengthening and digital health solutions. Ability to work under extreme pressure and time constraints, and to handle complex organizational and inter-disciplinary matters. Ability to build bridges between different entities to achieve common goals. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges. Remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. ACCOUNTABILITY: Takes ownership of all responsibilities and honours commitments. Delivers outputs for which he/she has responsibility within prescribed time, cost and quality standards. Operates in compliance with organizational regulations and rules. Supports subordinates, provides oversight and takes responsibility for delegated assignments. Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. CLIENT ORIENTATION: Considers all those to whom services are provided to be \"clients\" and seeks to see things from clients' point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients' needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client. LEADERSHIP: Serves as a role model that other people want to follow. Empowers others to translate vision into results. Is proactive in developing strategies to accomplish objectives. Establishes and maintains relationships with a broad range of people to understand needs and gain support. Anticipates and resolves conflicts by pursuing mutually agreeable solutions. Drives for change and improvement; does not accept the status quo. Shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. JUDGEMENT/DECISION-MAKING: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly. Gathers relevant information before making a decision. Considers positive and negative impacts of decisions prior to making them. Takes decisions with an eye to the impact on others and on the Organization. Proposes a course of action or makes a recommendation based on all available information. Checks assumptions against facts. Determines that the actions proposed will satisfy the expressed and underlying needs for the decision. Makes tough decisions when necessary. EducationA first-level university degree that qualifies for registration as a licensed medical practitioner (MD, MBBS, MBChB or equivalent) and current unrestricted registration with the medical licensing authority of one of the Members States of the United Nations is required. Job - Specific QualificationCurrently registered to practice medicine in country of nationality or another UN member state is required. Postgraduate qualification in a medical specialty is desirable. An advanced university degree in healthcare management or a related field is desirable. Work ExperienceA minimum of fifteen (15) years of experience in clinical medicine, occupational health, public health or healthcare management is required; with two (2) additional years of experience required if the applicant does not have a postgraduate qualification in a medical specialty or advanced university degree in healthcare management or a related field. At least five (5) years of progressively responsible managerial experience in medical settings is required. At least two (2) years of experience working as a physician or medical manager in an international and multicultural environment is required. Experience working with and leading multidisciplinary teams is desirable. Experience in compensation claims and medico legal case management is desirable. Experience in strategic workforce planning, organizational transformation, health systems strengthening, and healthcare quality improvement or service modernization is desirable. Experience working in the United Nations Common System, or other comparable international organizations is desirable. Experience working in field and hardship locations is desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English is required. French is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).
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