Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.
Mercy Corps helps communities develop their own ideas to solve Haiti’s most daunting problems by using innovative approaches to bring Haitians new social and economic opportunities and to make their country more secure, productive and just. Established in January 2010, Mercy Corps Haiti has offices in Port-au-Prince, Jeremie, and Miragoane and more than 80 staff implementing programs in WASH, financial inclusion, economic development, agriculture, natural resource management and humanitarian response. Mercy Corps’ economic development work is guided by the principles of pro-poor development and demand driven strategies. Mercy Corps takes a progressive approach to development that leads communities and entrepreneurs from relief to sustainable livelihoods to resilience.
Mercy Corps Haiti is going through a transformational change at this moment. As a catalytic organization, our future impact will increasingly focus on sustainability and transformative change, supporting lasting improvements in the lives of the communities we serve. This ambition will be supported through several key drivers, including evidence-based programming, learning generation to influence systems change, scaling impact through Mercy Corps and strategic partners, stronger knowledge management and impact measurement, expanded partnerships and alliances, greater commitment to gender equity and diversity and strategic advocacy and fundraising.
The Department
The People and Culture Department is responsible for providing effective HR policies, procedures, and people-friendly guidelines and support within Mercy Corps Haiti teams. This includes but is not limited to lead the support on: talent acquisition & development; employee engagement coordination; countrywide training on HR and safeguarding related topics & learning management; compensation & benefits; countrywide performance management oversight; disciplinary & grievance handling; staff data management; and staff disengagement management.
Furthermore, as part of the ongoing transformational change, the Department will transition its administrative functions to the Operations Department and will instead focus on partners safeguarding. A key part of Mercy Corps’ Safe, Diverse and Inclusive Commitment, one of the core commitments of our 10-year strategy, Pathway to Possibility, is ensuring a culture of physical and psychological safety within our teams and our programs. Safeguarding is fundamental to that Commitment. We define safeguarding as our responsibility to ensure that no one working on our behalf causes harm to team members or the people and communities with whom we work, and that we respond in an appropriate, survivor-centered way to any reported issue of exploitation, abuse, harassment, or trafficking. At Mercy Corps, safeguarding covers the prevention, detection, deterrence, and response to allegations of sexual exploitation and abuse, child abuse, internal sexual misconduct and human trafficking and exploitation. The People and Culture Department plays a critical role in this effort.
The People and Culture Manager will provide leadership of the human resource and organizational development function in Mercy Corps Haiti. S/he will drive excellence in all people functions of all offices in Haiti through 1) developing and implementing people strategy as well as systems and processes (such as performance management systems), 2) Build the capacity of teams through appropriate learning opportunities, 3) Promote a healthy working environment through building a culture of trust, accountability and mutual respect.
This position ensures the overall provision of a high-level standard of HR services, policies, and programs for the Haiti Country Office. This includes developing, implementing and overseeing HR processes and procedures in accordance with Kenya policy laws / standards, Mercy Corps policies and procedures, leadership of the People Team as well as support initiatives and projects aimed at ensuring the MC Haiti Team is implementing the Global Mercy Corps’ People Team Strategy while ensuring compliance with all donor policies. S/he will ensure that the Haiti Team is always as happy and productive as possible. The People Manager builds the capacity of all team members across the country team as well as provides support and advice to the Country Director on HR issues. S/he will work closely with all staff to ensure efficiency and effectiveness in HR procedures.
As the Country Safeguarding Focal Point (FP), the incumbent will devote at least 40% of their FTE toward the mainstreaming of safeguarding in country program operations, with oversight and direction from the Global Safeguarding Team. Safeguarding Focal Points are required to attend a training course coordinated and delivered by the Global Safeguarding Team. Training dates and locations will be determined by the Global Safeguarding Team based on need and logistical considerations.
STRATEGIC OVERSIGHT
CULTURE
GENERAL HUMAN RESOURCES MANAGEMENT
● Be responsible for ensuring that all personnel files for all hired staff are following Mercy Corps global minimum standards– including recruitment documents, CVs, valid contracts, PAFs, timesheets, disciplinary papers, and performance evaluations.
● Ensure the performance review processes are completed on time and with quality results. Train HR team and supervisors on how to properly conduct and track the evaluation processes.
● Collaborate with the Country Director and HQ to revise the salary scale and participate in regular national salary surveys in order to ensure that salaries and benefits are competitive within the market.
● Coordinate salary scale realignment and ensure salaries and benefits adhere to the new Mercy Corps Haiti salary scale and standing protocols.
● Work closely with all HR staff in Country/Region and make sure that HR services are provided on time, with high quality and compliant with policies and manuals.
● Liaise with leaders to ensure that country org charts for departments and operations exist and positions are covered within budgets. Make sure that org charts are updated on a regular basis.
● Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.
● Ensure Mercy Corps Haiti personnel hiring practices strictly adhere to Haiti labor law as applicable. That includes payment of appropriate taxes, benefits, etc.
● Ensure that HCM is updated with employment changes on a timely basis.
● Assist with the operational budget for team members as requested.
● Ensure that all government-required authorizations and documentation are complete and up to date.
● Oversee timely and compliant payroll management and support the preparation of national staff monthly payroll in association with the Finance Department
● Ensure that all national staff have an up-to-date relevant job description.
● Ensure all new staff receive copies of the Country National Staff Policy Handbook and are alerted to benefits. Continue with support and advice on policies, as required.
● Advise staff (national and international) on raising policies and procedures.
● Assist the Head of Office in conducting or arranging training and/or other human resource development activities in the field locations.
● Ensure that the clearance of terminated employees is processed as per MC policies and procedures.
● Support the onboarding and orientation of new hires.
● Maintain confidentiality of all national staff personnel issues including disciplinary procedures and contracts/pay rates.
● Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
TALENT ACQUISION & ONBOARDING
RECRUITMENT, SELECTION AND PLACEMENT
● Coordinate with program managers to ensure all hiring requests are complete according to Mercy Corps’ Recruiting Policies and Procedures.
● Supervise the recruitment process of national team members, making sure that all required steps such as advertisement, shortlisting of CVs and interviews are appropriately followed.
● Certify Mercy Corps Country personnel hiring strictly adhere to Country labor law and other laws as applicable. That includes payment of appropriate taxes, benefits, security clearance of candidates before hiring, etc.
● Ensure that the exit process for staff departing from Mercy Corps is conducted in line with the HR policies and Mercy Corps requirements.
ONBOARDING