Back Operations Associate

About Vera

Vera Solutions is a social enterprise and certified B Corporation building cloud and mobile applications for social impact organizations worldwide. Our clients — more than 300 organizations in over 55 countries — include major iNGOs and grant-making organizations, social enterprises, and community-based organizations.

Position Overview

The Operations Associate will join Vera as part of the 2020-21 Fellowship cohort, which allows you a support network to ensure accelerated growth in this role. You will benefit from ongoing learning opportunities, leadership development, and mentorship from leaders within Vera. The Operations Associate will support the COO in all areas of global strategy and operations. You’ll support internal communications, help coordinate leadership team meetings and events, facilitate the development of new policies, programs, and practices within the operations team and across Vera, work hand in hand with the COO on special projects, and research tools and trends across the industry. Your focus will change from week to week and month to month but your time will always be focused on making Vera a stronger company and an even better place to work.

Primary Responsibilities

• Support the COO with special projects and leadership initiatives
• Coordinate Operations team projects across the entire organization
• Drive big and small wins through micro process improvements and macro reforms
• Update our knowledge management system with up-to-date resources, including process guidelines and other “how-to” resources
• Responsible for administrative tasks such as coordinating our all-team quarterly presentations, organizing online files and folders, researching tech tools for potential company use, cleaning up internal data
• Collaborate with the Vera team on new ideas for how to streamline organizational processes, and assist with implementing such changes
• Provide general support to the Operations team, including support in researching best practices for various organizational processes

Qualification and Experience

Required

• Bachelor’s degree
• 1-2 years experience in an operations or similar role
• Previous internship or related experience, especially in Operations, Administration or Project Coordination
• Excellent written/verbal communication (English)
• Strong quantitative skills
• Phenomenal work ethic, including time management
• Technical aptitude and confidence with Google Suite, Microsoft Office Suite, etc.
• Curiosity and problem-solving skills (motivation to solve problems, rather than frustration with them)
• Ability to work remotely
• Able to demonstrate a high level of trust and self discipline
• Ability to prioritize, multitask, and meet deadlines
• Dependability, flexibility, and ability to maintain confidentiality
• Demonstrated interest in social service work

Preferred

• Strong skills and/or experience with statistical analysis
• Excellent visual instincts
• Experience with Salesforce

Onboarding & Training

In previous years, we have gathered all Fellows for a week of in-person, intensive training to lay a foundational understanding of the company and of basic technical concepts. Due to COVID-19, we have made the decision to proceed with remote onboarding and training this year. You will attend remote training and onboarding as a cohort in mid-August as we all make the best of a hard situation. The training will mix dynamic sessions on the project lifecycle and Salesforce platform, with team-building and professional skills development activities.