Job Summary:
Act as part of a team responsible for the administration of the RTI M365 collaboration environment. This employee will be tier 3 support for the M365 collaboration tools (OneDrive, SharePoint, Teams, Yammer, etc…) in addition to Google Workspaces and Mural.
Work with project manager/business analyst to gather requirements on new solutions for business users utilizing the Power Platform. Gather requirements, document technical specifications, develop, train and support solutions that improve the efficiency and effectiveness of existing processes.
Essential Duties:
Provide troubleshooting and end user support for tier-three tickets (engineer support) for the following technologies: SharePoint Azure AD Groups MS Teams M365 Office Suite OneDrive Yammer Google Workspaces Mural Create Self Help Documentation and Knowledge Base Articles in Service Now for supported technologies Work with team project manager to meet with business units to review potential projects/requirements Assist senior developers to create technical specifications to accomplish user requirements in a streamlined, effective and efficient way utilizing the M365 collaboration environment in conjunction with the Power Platform Build Power Platform solutions using regular and premium connectors Power Automate Flows Power Apps (Canvas and SP List forms) Assist senior developers in creating and executing testing plans for developed solutions Assist senior developers to create training documentation/user guides for developed solutions
Minimum Required Education & Experience
Bacholor's Degree and 3 years’ related experience; or equivalent combination of education and experience
Skills & Abilities
Skills and abilities required to perform the essential job duties of this job are listed below. An addendum that clarifies additional skills and abilities for incumbents in this job may be used in addition to this description.
Excellent knowledge of entire Microsoft Office Suite Task and time management Ability to listen and communicate well both verbally and in writing Attention to detail and accuracy Comfortable bringing issues to the team’s attention Excellent troubleshooting skills Ticket management using Service NowThis vacancy is archived.