- Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment;
- Support to the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and improved client services;
- Provision of inputs to the CO administrative business processes mapping and implementation of the internal standard operating procedures (SOPs);
- Provision of inputs to preparation of results-oriented workplans.
- Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs;
- Assistance in the installation of commercial and in-house developed software and related upgrades;
- Assistance in upgrading patch and anti-virus programs on a timely basis;
- Monitoring of file server traffic, usage and performance on a frequent and regular basis;
- Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.
3. Supports networks administration, focusing on achievement of the following results:
- Implement trouble-shooting and monitoring of network (Internet & PABX) problems;
- Response to user needs and questions regarding network access;
- Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance to organization of off-site storage of backups;
- Monitor and ensure internet availability 24/7.
- Maintenance of an up-to-date inventory of software and hardware;
- Maintenance of a library of ICT related reference materials;
- Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;
- Maintenance of the filing system ensuring safekeeping of confidential materials;
- Extraction of data from various sources;
- Research and retrieval of l data from internal and external sources; preparation of statistical charts, tables and reports as required;
- Provision of ICT support to all official forums and UN key events;
- Provision of support to all UN staff to ensure Business Continuity.
- Support to the maintenance of the CO websites and Intranet;
- Trouble-shooting and monitoring of websites for UNDP and other UN agencies upon request and preparation of bills for cost recovery for the service provided.
- Participation and assistance in the organization of training for the CO staff on ICT issues;
- Sound contributions to knowledge networks and communities of practice.
- Ability to make new and useful ideas work.
- Ability to persuade others to follow.
- Ability to improve performance and satisfaction.
- Ability to listen, adapt, persuade and transform.
- Ability to get things done while exercising good judgement.
- Ability to develop, support and maintain applications.
- Ability to write, assemble, and compile computer code.
- Ability to identify, preserve, collect, process and review information from electronic data sources.
- Knowledge of enterprise recovery concepts and principles and the ability to apply them to strategic and/or practical situations.
- Knowledge of IST innovations and concepts and ability to apply them to strategic and/or practical situations.
- Ability to manage IT continuity and disaster recovery.
- Ability to support internal customers with IT assistance.
- Knowledge of IT security management concepts, processes, and innovations and the ability to apply to strategic and/or practical situations.
- Secondary education with relevant certifications in hardware and software management and application, Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months;
- Relevant certifications in hardware and software management and application (Microsoft Certification, Cisco Certification). Cisco Certified Network Administrator (CCNA) and Microsoft Certified Professional (MCP);
- University Degree in Computer Science is an advantage.
- Secondary education with minimum 5 years of relevant working experience, including network working knowledge of Office 365, administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications;
- Bachelor’s degree with minimum 2 years of experience in above areas.
- Fluency in English and Samoan both written and verbal.
- This is open to Samoan nationals only;
- Women candidates are encouraged to apply;
- UN compound is a non-smoking environment.
Important applicant information
All posts in the SC categories are subject to local recruitment.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Workforce diversity
UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence.
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Contract Duration: Initial 12 months