Back HUMAN RESOURCES OPERATIONS SPECIALIST

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their shattered lives. On average, WFP reaches more than 80 million people with food assistance in 80 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to nutritious food and contribute to the lasting solutions, especially in many of the world’s most remote and fragile areas.

JOB PURPOSE

To deliver a full range of HR support services to ensure accurate implementation of WFP policies and procedures and facilitate the effective functioning of a client-focused and strategy-oriented HR services.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Act as the main focal point for employees in the Libya operation, following the highest standards of customer orientation.

2. Ensure qualitative and effective execution of core HR operations, fully leveraging available technology and best practices from in/outside WFP.

3. Ensure a smooth and qualitative execution of payroll for all contract categories, effectively liaising with relevant RBC units, external agencies and Headquarter colleagues;

4. Oversee and manage the end-to-end contract management process, including the acquiring of required approvals, preparation of contracts and taking system actions;

5. Ensure a smooth separation process, with a focus on the employee experience and acquiring the needed information for the organization through exit interviews and analysis of the respective data;

6. Act as the main focal point for HR-related benefits and entitlements and provide guidance and timely response to WFP employees on queries related to benefits and entitlements, including medical insurance and pension;

7. Assist developing a high-performing workplace culture and manage the roll-out of the initiatives and related communications;

8. Take the lead in a regular and consistent HR communication (HR calendar, payroll calendar, etc) all year long;

9. Participate in building an engaged workforce and support with the implementation of Employee Engagement Survey action plan;

10. Review, optimize and further streamline, simplify the HR processes to ensure effective and efficient HR transactions;

11. Ensure high-standard reports and trackers are maintained on all the above processes, to run regular reports on HR operational workload;

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of First University Degree

Experience: Three or more years of progressively responsible support work experience in general administrative work, including at least three years in human resources or other related field.

Knowledge & Skills:

· Knowledge of specialised HR administrative work practices and methods, gained through relevant technical training and experience.

· Good communication skills and good understanding of HR principles and their application in order to respond to and resolve a range of HR queries.

· Ability to conduct basic analyses in order to generate periodic reports and make recommendations for further actions.

· Ability to build relationships with a variety of individuals across functions and outside WFP in order to effectively contribute to the functioning of the unit.

· Experience in supervising and co-ordinating tasks of subordinates to be able to train and supervise junior staff members within the HR function.

· Ability to work with minimum supervision and use initiative to perform administrative tasks within broad WFP guidelines and standards.

Language: Fluency (level C) in English language and Arabic

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

· Broad or specialized knowledge of HR best practices, techniques and processes with some understanding of the basic theoretical background.

· Ability to supervise and support more junior and/or less experienced members of the team.

· Ability to work with minimal supervision.

· Ability to analyze data, draw conclusions and recommend a course of action.

· Good communication skills required to give and receive information and work with a variety of individuals.

· Ability to establish and maintain effective relationships with clients and

· provide client-oriented service. Ability to identify client’s needs and match them to appropriate solutions.

· Knowledge of, or the ability to quickly assimilate, UN/WFP specific processes and systems

· Experience operating in a dynamic, international environment

· Proficiency in working with MS applications, including Word, Excel and PowerPoint.