This assignment is caried out under the Regional Migration Governance Programme (RMGP) in Kosovo implemented by the International Organization for Migration. The projects aim is strengthening safe, orderly, and rights‑based migration management in Kosovo and the Western Balkans.
RMGP, supported by The Danmark’s Ministry of Foreign Affairs the seeks to strengthen institutional capacities, improve legal and policy frameworks, and foster effective cooperation among key stakeholders to address migration challenges in line with international standards and best practices. Emphasis is placed on the protection of vulnerable migrants and on measures that facilitate their social and economic inclusion, including access to services, rights awareness, and integration‑support mechanisms.
Kosovo hosts a growing number of migrants, including foreign workers, international students, business investors, and accompanying family members. Various ministries, line agencies, and municipalities provide services relevant to these groups, such as residence permits, work authorization, registration, education, health access, social services, and integration support.
However, information on these services remains fragmented, institution‑specific, and often difficult to navigate, particularly for newcomers and service providers supporting migrants.
There is a need to compile a single, authoritative, user‑oriented reference document that consolidates all services offered by Kosovo institutions to migrants and clearly explains who provides what, under which conditions, and how to access each service.
The purpose of this consultancy is to develop a comprehensive, consolidated reference document that systematically maps all relevant services provided by Kosovo institutions to migrants, including labour migrants and international students. The assignment will involve identifying, reviewing, and consolidating services offered at both central and municipal levels, clarifying institutional responsibilities, eligibility criteria, and application procedures, and presenting clear, step‑by‑step guidance on how such services can be accessed. The resulting document aims to improve transparency, accessibility, and coordination of services for international migrants, while serving as an authoritative resource for migrants, employers, service providers, and public institutions.
Organizational Department / Unit to which the Consultant is contributing IOM Mission in Kosovo/ Migration Management and Operations/ Regional Migration Governance Programme (RMGP) in Kosovo.
Category B Consultants: Tangible and measurable outputs of the work assignment:
First Deliverable: Inception Report (methodology, work plan, stakeholder mapping):
Review relevant legislation, policies, and strategic documents related to migration, labour, education, and public services.Develop a mapping framework outlining: Types of servicesInstitutions involvedTarget migrant categoriesPrepare stakeholder engagement and data‑collection plan.
Second Deliverable: Institutional Mapping and Data Collection:
The consultant shall formally and systematically reach out to all relevant institutionsFor each institution, the consultant shall collect:List of services available to international migrantsLegal or policy basis for each serviceEligibility conditionsRequired documentationApplication procedures and processing timelinesContact points and service delivery locations
Available languages (if applicable)
Third Deliverable: Classification and Structuring of Services
The consultant shall structure services into clear, user‑oriented categories, such as:Entry, residence, and registrationEmployment and labour market accessEducation and recognition of qualificationsHealth servicesSocial protection and municipal servicesTaxation, business, and financial servicesIntegration and orientation services
Special attention should be given to:Labour migrantsInternational studentsAccompanying family members
Fourth Deliverable: Development of the Consolidated Services Document
The consultant shall draft a comprehensive and practical reference document, including:An overview of the institutional landscapeClear service descriptions per institutionStep‑by‑step instructions for accessing each serviceFlowcharts or process maps (where useful)Practical notes on common bottlenecks or coordination needs
The document should be:Clear and accessible to non‑technical usersSuitable for future digitalization or conversion into an online portal
Fifth Deliverable: Validation and Finalization
Share a draft report with key institutions for validation.
Incorporate feedback and corrections.
Submit a final consolidated document ready for publication.
Performance indicators for the evaluation of results
All deliverables submitted on time, meeting the specified quality standards.
Reports are comprehensive, practical, and aligned with national and international best practices.
Effective collaboration with stakeholders demonstrated through feedback and participation.
Positive evaluation of capacity building and knowledge transfer activities.
Documentation is clear, accurate, and actionable.
Accuracy: All outputs must be precise, evidence-based, and free of errors.
Compliance: Adherence to applicable legal, ethical, and organizational standards.
Research: Incorporation of up-to-date and relevant research
Timeliness: Strict observance of deadlines and prompt communication of any delays.
Collaboration: Active engagement with government officials, and partner organizations.
Other Requirements:
Accuracy: All outputs must be precise, evidence-based, and free of errors.
Compliance: Adherence to applicable legal, ethical, and organizational standards.