Back Consortium Accountability to Affected People (AAP) Lead, Ukraine (International & Ukrainian Candidates)

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Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

The Ukraine Emergency

Mercy Corps’ Ukraine crisis response seeks to meet the humanitarian needs of vulnerable Ukrainians and other conflict-affected people where they are: displaced inside Ukraine, refugees in Poland, Romania and Moldova, or trapped behind frontlines. We aim to reach 500,000 vulnerable people with multi-purpose cash assistance, in-kind humanitarian support, and protection services across four countries. Almost all of our impact will be delivered in partnership: with Ukrainian, Polish, Romanian and Moldovan civil society organizations through a granting program that matches humanitarian action with capacity strengthening, and with peer international NGOs through a consortium in Ukraine. Mercy Corps is responding to the Ukraine crisis with large-scale consortium programming with a focus on Multi-Purpose Cash Assistance (MPCA). The Consortium is a partnership between four international humanitarian aid agencies to model and deliver innovative, effective cash and other humanitarian assistance programs to support people affected by the Ukraine crisis within Ukraine.

The Ukraine Cash Consortium Unit

The Ukraine Cash Consortium Unit is a small team of leaders that are funded through the BHA award to represent and lead the consortium. This means equally representing the member organizations of the consortium and coordinating their work to achieve the objectives of the Ukraine Cash Consortium, as articulated in the award agreement. Although Mercy Corps is leading the recruitment and administration of these UCC unit positions, the positions and their work should advocate in the best interest of the consortium and its objectives.

General Position Summary

The Accountability to Affected People (AAP) Lead will be a key member of the Consortium Unit and will lead commitments that put affected people at the center of the program, in line with the Core Humanitarian Standards (CHS), Grand Bargain and Participation Revolution. Accountable to the Consortium Director, and ultimately the Consortium Steering Committee, the postholder will play a facilitative role with consortia partners to develop, implement and monitor an overarching program Accountability to Affected People (AAP) framework that defines inclusive, accessible and appropriate accountability processes throughout the program lifecycle, not limited to three key pillars of information sharing, community engagement in decision making, and a robust feedback and complaints mechanism. The post holder will lead efforts to identify opportunities for harmonized guidance, tools and training materials that leverage the respective experience and expertise of consortia partners, and is expected to mentor and coach key accountability team members as needed. The postholder will manage a Community Accountability Data Analyst and will actively participate, on behalf of the Consortium, in all relevant inter-agency coordination mechanisms.

Essential Job Responsibilities


  • Champion accountability to affected people (AAP) within the Consortia, by developing key messages that articulate the dynamics of power between humanitarian decision makers and affected people, and how this can be redressed through purposeful action and continuous monitoring and learning;
  • Facilitate the development of a consortium wide, common accountability to affected people (AAP) framework, that defines agreed processes and approaches throughout the program cycle to ensure that the multi partner program team takes account of, gives account to, and holds themselves accountable to affected people;
  • Facilitate the development of an accompanying AAP monitoring plan (with indicators and timeframes), develop regular analysis of performance data, and lead dialogue in the Consortium Steering Committee and among consortia partners, on how accountability can be strengthened;
    • In collaboration with the Consortium Steering Committee, monitor the program budget and advocate for the resources needed to ensure the AAP framework is implemented.


      • Monitor available secondary data on affected people’s information needs and trusted information channels to develop an information sharing strategy through the program lifecycle;
      • Facilitate, in consultation with Consortium partners, community-facing content and materials that communicates the work of the consortium and what communities can expect of the scope and quality of our program activities (including cash distribution criteria) and the acceptable behavior of staff and volunteers;
        • Advise consortium partners, as needed, on good practice in information sharing that is accessible and inclusive, and responsive to the identified needs, capacities and resources of different population groups;
        • Monitor the development of inter-agency key messages, such as protection information, and identify opportunities for this to be integrated into information sharing plans;
        • Support advocacy to the Humanitarian Country Team and other stakeholders, for the development of processes that meaningfully share information with communities throughout the Humanitarian Program Cycle, e.g. community-facing messages on the outcome of the Humanitarian Needs Overview, and the agreed Humanitarian Response Plan;
        • Represent the UCC and support the design and implementation of agreed inter-agency approaches;
        • Provide key inputs into UCC risk analyses and risk management strategies.


          • Monitor available secondary data and scope opportunities for primary data collection on community preferences and existing and planned platforms that meaningfully engage communities in decision making on the humanitarian response (e.g. agency specific, inter-agency, or government-led);
          • Work in a facilitative manner to use ongoing context analysis and available data to support consortia partners (MEL, technical advisers and program teams) implement plans for community participation in decision making through the program life cycle, including needs analysis and assessment, design and planning, implementation, and monitoring and evaluation;
          • Support advocacy and media colleagues to integrate meaningful and ethical participation within their initiatives, and to elevate the voices of communities that arise through participatory work across the program;
            • Support the design of community participation in consortia-wide processes, such as Mid Term Evaluations, After Action Reviews, and Real Time Reviews;
            • Support advocacy to the Humanitarian Country Team and other stakeholders, for the participatory design of platforms and processes that meaningfully engage communities in decision making throughout the Humanitarian Program Cycle, e.g. analysis of the Humanitarian Needs Overview and the development of the Humanitarian Response Plan;
            • Represent the UCC and support the design and implementation of agreed inter-agency approaches.


              • Monitor available data on community preferences and share analyses across the Consortia to ensure the continuous adaptation of partner’s feedback channels so that they are accessible to all community members, including marginalized and under-represented groups, and people on the move;

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