Org. Setting and ReportingThis national professional position is located in the Office for the Coordination of humanitarian Affairs (OCHA), based in Istanbul, Türkiye. OCHA is part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. OCHA also ensures there is a framework within which each actor can contribute to the overall response efforts. OCHA's mission is to mobilize and coordinate effective and principled humanitarian action in partnership with national and international actors in order to alleviate human suffering in disasters and emergencies; advocate the rights of people in need; promote preparedness and prevention and facilitate sustainable solutions. This position-specific job opening is being advertised for the position of Assistant Information Systems Officer in OCHA Istanbul and the incumbent reports to the Head of the Administrative Unit. ResponsibilitiesWithin limits of delegated authority, the Assistant Information Systems Officer will be responsible for the following duties: • Participates in preparing user requirements and other technical specifications. • Assists in the design, development and installation of information systems. • Assists in the analysis of well-defined system modules and contributes to the development of enhancements and features under supervision; supports the development of small components or simple solutions as required. (e.g. to meet individual user requirements). • Undertakes rigorous testing and proving of applications software. • Maintains assigned portions of systems, providing operational support for system’s applications, analyzing and implementing system changes/upgrades, etc. • Assists in the preparation and maintenance of project plans, schedules and related documentation; supports monitoring of timelines and reporting of issues. • Assists in identifying appropriate human and technical resources to complete the project, assists in assuring that deviations from project schedule are addressed and communicated, assists in developing timely project status reports, monitoring project risk factors, escalating project issues, and providing Quality Assurance for all project deliverables. • Writes and develops programs to interface with existing systems. • Ensures data security and integrity. • Participates in developing disaster recovery plans. • Prepares, updates and maintains system’s documentation and related technical/procedural manuals. • Assists in procurements, including conducting needs assessments and benchmarks, preparing technical specifications and evaluation criteria. • Assists in the set-up and monitoring of software performance measures. • Participates in Helpdesk support services. • Participates in facilitating communications between ITSD and its clients for good client relations and be responsible for small to medium client accounts. • Assists in the development of Service Level Agreements (SLAs) between the client and ITSD, for either specific IT services or general technology support, including any charge back mechanisms. • Advises users on the most suitable hardware and software for different tasks; maintains and enhances software. • Drafts training materials and conducts training sessions and demonstrations of systems for users. • Participates with senior staff in assessing and testing new technology. • Contributes to the collection and analysis of data as well as identification of trends or patterns and provides draft insights through graphs, charts, tables and reports using data visualization methods for data-driven planning, decision-making, presentation and reporting. • Conduct all asset management activities including conducting the yearly asset verification exercise, assigning assets and maintaining UMOJA records, maintaining inventory of equipment, processing the disposal of any obsolete office equipment • Ensure that all hardware remains functional and liaise with vendors for maintenance and repair as required. • Performs ad hoc duties as required. • May provide guidance to new/junior staff. CompetenciesPROFESSIONALISM: Knowledge of information technology/information management, particularly in systems analysis, database design and programming. Knowledge of several high-level programming languages and significant exposure to and demonstrated proficiency in all aspects of programming and analysis, including structured/object-oriented design, relational systems, scripting and query languages, document design and management, hardware and software requirements, systems facilities and execution protocols. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. PLANNING and ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. CLIENT ORIENTATION: Considers all those to whom services are provided to be \"clients\" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. EducationFirst level university degree in computer science, information technology, management information system or related field is required. Job - Specific QualificationNot available. Work ExperienceA minimum of two years of progressively responsible experience in Networking support or related field is required. Experience in Microsoft Operating Systems, Microsoft Office Solution, system installation and configuration or related area is required. Experience supporting clients using MS365 applications is required. Experience in using cloud services is desirable. Experience in ICT inventory management process and systems is desirable. Experience working with the rules and procedures of the United Nations Common System or a comparable organization is desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).
This vacancy is archived.