Background Information :
In support of IG/LG operations in MENA, Private Sector Partnership Service (PSP) needs to hire an Assistant Community Manager to be responsible for developing and executing the Office's content strategy with an eye to strengthening engagement with key audiences in support of UNHCR's media relations, advocacy, awareness-raising and fundraising objectives. This entails developing sophisticated plans to leverage web and social media content, platforms, networks and partners in line with the key priorities and audiences for the PSP unit.
This role includes directly coordinating with all other relevant actors across the organization, including field-based PI and social media managers within country offices. He/She will also build and leverage relationships with social media editors at leading news and media organizations, helping to secure external placement of UNHCR content and enhance coverage of UNHCR's work and the plight of refugees.
The incumbent will also work to develop and refine PSP social media presence, strengthening editorial coordination, monitoring public conversations on social media and engaging target audiences while addressing and averting potentially damaging conversations about UNHCR. This includes strengthening coordination and editorial planning among UNHCR social media managers around the globe to support media relations, advocacy, awareness-raising and fundraising objectives as well as strengthening analytics to inform the social media strategy and work-plans.
Duties and Responsibilities :
Under the overall supervision of the Digital PSP Officer, the Community Manager will assist in the following:
Essential Minimum Qualifications and Professional Experience Required
Education:
Work Experience
Minimum 1-year relevant experience with graduate degree in developing and managing a large online community (over 1 million followers) and engaging global audiences with news-oriented content.
Experience using advanced tools for social media publishing, monitoring and marketing, such as Hootsuite Enterprise, TweetDeck, etc.
Substantial experience of working in sensitive and fast-moving news, communications, advocacy and/or fundraising contexts.
Experience producing and interpreting social media analytics to inform strategy and workplans.
Established relationships with social media editors at leading news and media organizations who can be called on to help share UNHCR content.
Strong diplomatic skills, highly developed political skills and judgment, understanding of UNHCR's external relationships, solid grasp of the news business, and ability to discern when the organization's credibility is at stake.
Experience in developing and conducting training workshops on social media and speaking about social media in relevant public forums.
Experience in strengthening integration of web and social media content, for example through the use of Twitter cards.
Experience working in an international non-profit context, or ability to demonstrate experience of an equivalent working context with awareness, advocacy and fundraising objectives.
Required Skills and Competencies:
Proven ability to manage multiple priorities within specified timeframes.
Proven skills in communication, networking, strategic thinking, advocacy, negotiation, and ability to relate to different audiences.
Proven ability to conceptualize, plan and execute ideas as well as transfer knowledge and skills.
Demonstrated ability to write and edit social media posts to a standard high enough for immediate publication.
Understanding of the social media landscape, including trends in new tools and platforms, and particularly those gaining traction among news organizations.
Proficiency in English and Arabic languages is a must.
Awareness of best practices in user experiences and design
This vacancy is archived.