Back Volunteer Case Advisor

  • Added Date: Friday, 09 February 2018
  • Deadline Date: Wednesday, 28 February 2018

**Asylum Access Malaysia (AAM) is actively seeking applications from individuals passionate about social justice and refugee rights, and who are driven to make a positive impact in the lives of refugees living in Malaysia. Volunteer Case Advisors (VCAs) will commit to a minimum of six months in Malaysia where they will be supervised by the Refugee Case Manager, and will work alongside other refugee advocates and fellow volunteers. Following an intensive training program in international refugee law and domestic laws and policies on refugees, VCAs will play a key role in executing AAM’s advocacy tools:

  1. Legal aid: VCAs will provide legal counsel and advice to refugees seeking asylum before the United Nations High Commissioner for Refugees (UNHCR) in Malaysia. They may also assist in the representation of clients during Refugee Status Determination (RSD) proceedings in the UNHCR.

  2. Community Outreach: VCAs will also be given the opportunity to participate in community legal empowerment initiatives, develop materials for RSD information sessions and handouts for refugee community members, and participate in other activities to reach refugees where they are.

AAM fosters a collaborative team environment, to which all VCAs will contribute. The VCAs help to support the full management of the office, which includes participating in direct office administration essential to the successful running of AAM operations. VCAs may be also expected to facilitate community activities, present information about Asylum Access and refugee rights at community events, and organize conferences and meetings.

Position Responsibilities

VCAs are responsible for the following duties:

  • Advise refugees on the RSD process and assist them to understand their rights;

  • Conduct client intake and screening interviews, assess needs, and identify and refer relevant service providers as needed;

  • Interview refugees and submit written briefs on behalf of those undergoing individual RSD before UNHCR;

  • Maintain a potentially high caseload of RSD cases in a fast paced, demanding environment while adhering to strict filing deadlines;

  • Communicate updates with clients on a timely basis;

  • Conduct research on Country of Origin Information (COI) and refugee law jurisprudence;

  • Develop material for RSD information sessions, work with interpreters to adapt materials, and teach and/or participate in the workshops;

  • Participate in community meetings and assist in identifying and developing the leadership capacity of community members;

  • Assist in developing and executing client outreach strategy in collaboration with the AAM team;

  • Assist with the general administrative duties of the office, including helping to build administrative capacity within the office to meet demand as AAM grows.

Preferred Qualifications:

  • Ability to commit to at least 6 months of full-time service-work;

  • Degree in Law (specialization in International Law, International Refugee Law or International Human Rights Law an asset);

  • Experience working in direct clients services, ideally with asylum seekers or in human rights, as well as a strong passion for social justice work;

  • Experience working with vulnerable populations and/or survivors of trauma;

  • Community organizing experience an asset;

  • Experience working in a non-profit or legal aid setting with limited resources, ideally in the global south;

  • Experience living and working cross-culturally, preferably in Southeast Asia or other areas with large refugee populations;

  • Aptitude to successfully complete assigned tasks with minimal oversight while serving clients with the highest ethical standards;

  • Understanding of the importance of working as part of a team and the ability to follow the direction of AAM management staff;

  • An easy going personality with demonstrated capacity to handle living and working in an ad-hoc environment where difficult situations and crises can develop at a moment’s notice;

  • A positive, flexible personality and attitude;

  • Professional written and verbal English is required, knowledge of other languages (Burmese, Arabic, Tamil, Urdu, Somali, Farsi, French) very helpful. **

This vacancy is archived.

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