Org. Setting and Reporting
This position is in the Field Technology Section (FTS) of the United Nations Multidimensional Integrated Stabilization Mission in Mali (MINUSMA), Bamako. The incumbent of the post reports to the Chief FTS Service Management. MINUSMA is a non-family mission. Responsibilities
Within delegated authority, the Telecommunications Assistant will perform following duties:
Technology Training Delivery Responsibilities:
• Supervises the staff within the FTS Coaching and Enabling Unit
• Oversees the coordination and provision of technology training courses in coordination with the missions training center and the training academy.
• Conduct FTS training needs and skills gap assessment to identify and provision staff with specialized ICT training courses.
• Coordinate with UNCAP (United Nations C4ISR Academy for Peace Operations, former UN Signals Academy) the provision of ICT/Field Technology training to MINUSMA uniformed staff.
• Design and deliver tailored programs to improve the usage of ICT applications and technologies by Uniformed Personnel and Civilians across the mission.
• Tailor complex technical training material to non-technical learners.
• Deliver FTS information pack to new employees during the Induction Training
• Accurately evaluate the impact of training initiatives, to ensure a high rate of adoption.
• Maintains records of participants and courses offered and prepares statistics on ICT training provided.
• Schedules training events, coordinates with instructors, obtains and distributes required instructional materials, and communicates schedules and details.
• Committed to introduce modern trends and best practices in adult training and development.
Operations Support:
• Plans and prepares the annual training budget and monitors and tracks training expenditures to consume but not exceed the training budget.
• Plan and prepare an annual training catalogue with programs to be offered.
• Drafts and defines Statements of Work and procure courses against the approved and available budget.
Billing:
• Supervises the Telephone Billing Unit based on the guidelines defined in the relevant SOP • Ensures that guidelines for Telephone Control, Procedures and Accountability are fully complied with as described in the various Administrative and Information Circulars.
• Prepares recurring reports on telephone accounts, compiles cost estimates and projected budget requirements as well as assisting in the preparation of budget and audit reports.
• Assesses and evaluates the costs of all services received, and provides reports as required on trend of costs and variations in the billing of all services being utilized;
• Assumes responsibilities for the stock of all satellite and mobile phones purchased for the Mission.
• Oversees and provides detailed work direction to junior staff within the unit. Performs other related duties as required.
Assets:
• Supervises the operations within the Inventory Management Unit
• Has responsibility for the management of all FTS assets and associated equipment, expendable items and spare parts assigned to FTS and for the movement of equipment throughout the Mission area.
• Oversees physical inventory checks as per mission policy.
• Oversees and provides work direction to junior staff within the unit.
Communications Centre support:
• Supervises the operation of the Communications Centre on 24/7/365 basis; Oversees and provides work direction to junior staff within the unit; May serves as the Crypto custodian for the Mission.
• Develops, revises, and updates the Standard Operating Procedures (SOPs) for the Communications Centre including the distribution lists.
• Oversees the accurate processing of all incoming and outgoing Code Cables and facsimiles in a timely and efficient manner.
• Coordinates the installation, commissioning, and maintenance of the encrypted voice and facsimile devices within the unit.
• Observes and monitors the reliability of the communications equipment facilities; identifies any system malfunctions that might affect the efficiency and effectiveness of communications center and escalates to appropriate technical staff. Competencies
Professionalism:
Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines, and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
Communication:
Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
Teamwork:
Ability to establish and maintain effective working relations with people of different national, linguistic, and cultural backgrounds with sensitivity and respect for diversity. Willingness to solicit inputs and learn from others, to place team agenda before personal agenda. Willingness to share credit for team accomplishments and joint responsibility for team shortcomings. Education
High school diploma or equivalent and certification/diploma of supplemental academic qualifications in Telecommunications are required.
Technical Training of Trainers or Technical Facilitator certifications are required.
International Computer Driving License (ICDL) is desirable.
Work Experience
At least eight (8) years of experience in providing ICT operational support services related to ICT Training Delivery, assets, telephone billing, or ICT operations support is required.
A minimum of three (3) years’ experience designing, delivering and evaluating training programs to adult learners are required. Languages
French and English are the working languages of the UN Secretariat. For this post, fluency in English (both oral and written) is required; Knowledge of French is desirable. Assessment
Previously rostered candidates are not subject to any further assessment and as such, will not be invited for such an assessment. Special Notice
This \"Recruit from Roster\" job opening is only open to roster applicants who are already placed on pre-approved rosters, following a review by a United Nations Central Review Body. Only roster applicants who were placed on rosters with similar functions at the same level are considered to be eligible candidates. Eligible applicants receive an email inviting them to apply. Rostered applicants are encouraged to apply only if they are interested and available to take up the position at the duty station/s specified in the Job Opening. Applying to this job opening carries an expectation to accept the offer, if selected.
United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.
This vacancy is archived.