Support Manager- Host Area .
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee.
We work in crises across more than 30 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights.
NORCAP is a global provider of expertise that contributes to solving challenges in the humanitarian, development and peacebuilding sectors. Our ultimate goal is to strengthen the resilience, and protect the lives, rights and livelihoods of vulnerable people and communities
NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.
The purpose of the Support Manager is to coordinate the support functions at a large Area Office and off-load the Area Manager on support functions.
Duties and Responsibilities
Generic Responsibilities
These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Development plan.
- Line management for support staff such as Finance, HR & Admin and Logistics/ICT
- Member of the Area Management Group
- Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements
- Provide input on operational support to the Area Plan of Action, and to coordinate and align operational support with programme plans at Area level
- Responsible for ensuring quality support to project implementation
- Facilitate Area Support Budget, area level budgets, including support cost
- Responsible for developing regular reports on Area level to Country Office and AM
- Responsible for implementation of new country specific technical SOPs, guidelines and tools in Area (HR, Logistic/ICT and Finance)
- Facilitate trainings for programme staff on finance, logistics and HR procedures
- Responsible for technical capacity building of support staff (HR, Logistic/ICT and Finance)
Specific responsibilities
- Advise and support Project Managers in the implementation of support related SOP’s
- Ensure strong coordination with Amman-based support departments and act as the focal point for coordination of support departments between the Country Office and Area Office
- Contribute to strengthen the CO and Area level implementation through the creation of relevant SOP and procedures
- Oversee implementation of identified risk mitigation measures, including compliance spot checks in line with anti–corruption risk mapping
- Under CO guidance, ensure compliance with Securing Supporting Documentation SOP as well as CO data management system
- Responsible for support resource allocation on the area level in line with Master Budget and available donor budgets
- In line with GRM guidelines coordinate and align operational support with programme plans at Area level, ensuring procurement plans, HR plans and spending plans for each project are in place - Drive the optimization of operational costs initiative on area level
- Lead on annual structure review for area level support departments
- At the direction of the Area Manager and the Head of Support, participate in the investigation of allegations of suspected fraud or misconduct and produce required reports
Qualifications
Competencies
Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:
Professional competencies
These are skills, knowledge and experience that are important for effective performance.
Generic professional competencies for this position:
- Minimum 5 years of experience in a management position as Support/Operation Manager in a humanitarian/ recovery context
- Experience working in complex and volatile contexts
- Documented results related to the position’s responsibilities
- Fluency in English, both written and verbal
Context/Specific skills, knowledge and experience:
- Experience in implementation of humanitarian projects/programs
- Solid knowledge of Logistic and procurement, HR and finance routines in a humanitarian context
- Excellent communication skills
- Ability to work under pressure, independently and with limited supervision
- Knowledge of own leadership skills/profile
Personal qualities
Behavioral competencies
- Managing resources to optimize results
- Managing performance and development
- Analyzing
- Handling insecure environments
- Empowering and building trust