Back Social Adjustment Services Casework Supervisor

IRC Background: Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster. Through 26 regional offices in cities across the United States, the IRC helps refugees resettle and become self-sufficient. The IRC in Dallas opened its doors about 16 years ago, and resettles 700 refugees annually, and provides support to over 1,000 refugees and ORR eligible individuals in the Dallas community and greater West Texas Region. The case management department is integral in assisting vulnerable refugees in settling and re-building their lives in the Big Country.

Job Overview: The SAS Casework Supervisor will oversee the coordination and administration of all aspects of the SAS case work program with the possibility of carrying a case load of up to 20%. The SAS Casework Supervisor alongside the Health and Wellness Program Manager will develop and monitor annual and strategic plans for the department; ensure program goals are met; staff are supervised and supported; and ensure reporting, compliance, and budgeting requirements are satisfied through oversight of team members and activities. The SAS Casework Supervisor will assist the Health and Wellness Program Manager with the overall planning for the SAS traditional and Afghan specific SAS and its programs in accordance with the mission and goals of the organization as well as represent IRC’s casework services in the community and to potential funders, serving as a resource to those seeking information about program activities.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Staff and Program Management:
• Provide supervision to staff across SAS programs and hold regular 1:1 meetings that include coaching staff
• Evaluate and report on staff performance.
• Lead and facilitate team meetings and staff training.
• Provide career development and learning opportunities to build the service delivery leadership strengths of all within the program.
• Ensure compliance of self and team with all policies, procedures, and protocols of the agency.
• Work with staff to ensure implementation of SAP objectives.
• Collaborate with Health and Wellness Department, Resettlement Manager and other programs as needed on placement strategies, overall enrollment targets, community events, etc.
• Other duties as assigned.

SAS Case Work Services

• Manage the delivery of services to clients (up to 20% of a case load); as needed
• Complete Intake and establish eligibility
• Complete a service plan and follow up on services
• Complete documentations adhering to grant requirements
• Other duties as assigned.

Compliance & Documentation

• Implement and manage processes and procedures to ensure compliance with all program requirements; coordinate preparation for audits of casework services as needed.
• Review data produced by the casework team to measure progress towards monthly targets and scan for any anomalies that need additional attention.
• Report weekly to Health and Wellness Program Manager on progress towards programs goals, identify gaps, needs and successes.
• Other duties as assigned.

​Team/Office Participation:

• Work as part of a team to provide comprehensive strength-based services to IRC clients through coordination of cases and effective communication between team members and departments.
• Comply with all policies, procedures, and protocols of the agency.
• Other duties as assigned.

Job Requirements:

• Bachelor’s degree required, preferably in social work, international relations, or other relevant field as applicable; graduate degree preferred;
• 2 or more years of progressive experience in nonprofit program supervision, development and management; specifically in SAS is a plus!
• People management experience strongly preferred
• Familiar with federally funded refugee/asylee/immigrant casework programs, with an understanding of strategies and best practices that build self-sufficiency
• Excellent written and oral communication skills in English; Bi-lingual abilities in a refugee language helpful
• Superior time management and organizational skills
• Ability to effectively communicate in a cross-cultural environment
• Computer literacy required
• Must have reliable transportation and maintain valid driver’s license and insurance coverage and be able to provide evidence of such to the IRC

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

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Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.