Back Site Management Support (SMS) Coordinator (re-advertisement)

  • Added Date: Tuesday, 11 June 2019
  • Deadline Date: Monday, 24 June 2019


The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profit-making, politically independent, non-governmental and non-denominational relief organization.

Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

1. Background

DRC has been operating in Greece since December 2015, providing support to the Greek Ministry of Migration Policy (MoMP) in ensuring dignified reception conditions for refugees and migrants arriving on Lesvos island. In March 2016, DRC expanded its operations in Athens and other sites in mainland Greece, in response to the changing context and the build-up of refugee population on mainland Greece.

2. Purpose

Under the direct management of DRC’s Head of Programmes, the SMS Coordinator will provide roving technical support to all SMS managers in the 9 sites in mainland Greece. This support will entail regular technical supervision of SMS Managers and Team Leaders and regular visits to all sites, the development of SMS and related capacity-building trainings, representing DRC in relevant SMS forums, and further building and strengthening of relationships with relevant Greek authorities and other humanitarian actors around issues of SMS, in close collaboration with Area Managers and the Head of Programmes. In addition, the SMS Coordinator will be coordinating field-level compliance with DRC’s SMS standardization and mainstreaming processes. Finally, the SMS Coordinator will chair the National SMS Working Group on behalf of DRC.

3. Duties & Responsibilities

Management and Programme Quality

· In collaboration with the Head of Programmes and the relevant Area Managers, continue to develop and standardize core SMS competencies and staff performance evaluation plans.

· Lead SMS staff to identify gaps and needs in service provision in DRC-supported sites and develop proactive solutions and strategies in agreement with the responsible Greek authorities.

· Work closely with the Area Managers to ensure that all SMS activities are relevant, responsive, and are being appropriately monitored and evaluated within DRC.

· Coordinate the role-out of standardized SMS tools across all sites in mainland Greece and support SMS staff to ensure consistency and quality of reporting by SMS staff.

· Identify, design and conduct capacity-building training and initiatives for SMS staff in core Camp Coordination and Camp Management (CCCM) competencies.

· Support SMS staff in all sites in the development of SMS area-specific strategies and plans, including strategies for regular and participatory engagement with the communities.

· Work closely with sector-specific technical Coordinators to ensure integration between SMS and other sectors.

· Contribute to the development of technical SMS components of proposals, donor reports, site reports, advocacy and policy notes, and other SMS reports as required.


· Maintain close collaboration and coordination with national and regional counterpart(s) at the MOMP and provide support to them regularly.

· Support coordination of activities of all DRC SMS Team Leaders and Manager nationally, and represent programmatic needs, gaps, and issues to the relevant DRC units.

· Support coordination with other units to ensure that key messaging and advocacy are harmonized across sites and areas of operation.

· Support coordination with the procurement unit to ensure that procurement systems related to SMS activities are harmonized and timelines are respected.

Monitoring and Reporting

· Ensure that projects and associated activities are implemented in accordance with agreed strategies, principles, implementation plans, and donor requirements.

· In collaboration with the Athens-based Monitoring, Evaluation and Learning (MEL) team, ensure the implementation of projects complies with quality standards and are monitored in accordance with pre-defined objectives and indicators.

· Support the SMS teams to complete accurate and timely reports.

Finance and Administration

· Develop SMS components for new budgets for all sites in mainland Greece.

· Collaborate regularly with the Head of Programmes and relevant Area Managers and Athens-based finance team to monitor spending and ensure the timely utilization of all grants.

· Ensure full compliance with DRC and donor financial guidelines and policies.

Human Resources and Personnel Management

· Manage assigned teams and support respectful and positive working relationships, which allow for the effective implementation of all activities. This is to be achieved through leadership, team building, day-to-day support, capacity-building and both strong SMS and generalist knowledge.

· Lead site-level and SMS-related recruitment processes and ensure that relevant staffing structures are in place.

· Promote professional development by identifying training and capacity-building opportunities and ensure staff are well versed in core SMS concepts, DRC's Code of Conduct, accountability, respectful dialogue with the refugee population, and prevention of sexual exploitation and abuse.

· Collaborate with the DRC human resources department to ensure staff evaluations are conducted on a regular basis.

Logistics and Procurement

· Collaborate with field staff and the Procurement-logistics unit to develop and maintain comprehensive procurement plans, especially with regard to NFIs and food items.

· Regularly review SMS procurement plans with the procurement and logistics and finance teams to adjust spending as required in advance of project closure.


· Comply with DRC safety and security procedures including Chapters 19 and 20 of the organization’s Operations Handbook.

· Ensure that security incidents at the site-level are reported to the Country Director and Area Managers in a timely manner according to organizational procedures.

Chairing of SMS Working Group (SMS WG)

· Chair the National SMS Working Group and perform functions as per the WG’s ToR.

· Represent DRC in the National SMS WG.

4. Required Qualifications

· Minimum 4 to 5 years of experience in SMS and/or CCCM projects and activities at a managerial level with an international NGO, UN agency, and or Red Cross / Red Crescent society; experience in working in emergency contexts preferred;

· Master’s degree in political science, conflict management, social science, international relations or other related field;

· Demonstrated effective communication and negotiation and skills;

· Knowledge of Greek, Farsi, and/or Arabic is a strong asset;

· Proven capacity to adapt to a dynamic and changing operational environment;

· Strong computer and data management skills.

5. Required Skills & Qualities

· Core Competencies of DRC:

o Striving for excellence

o Collaboration

o Taking the lead

o Communication

o Demonstrating Integrity

· Ability to work in a multinational and multicultural environment

· Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration

· Strong initiative and self-motivated, with a strong commitment to humanitarian principle and high sense of ethics

· Excellent communication skills, as well as patience and politeness, are needed

· Ability to cope with high workload and stress and identify priority activities and assignments, and adjust priorities as required

· Multi-tasking and organizational skills is a must, and a good sense of humor

6. Terms & Conditions

· While the contract will be under the Greek Labor Law, international applicants are eligible to apply for this position

· All allowances will be provided to the employees (Christmas, Easter, Vacation bonus)

· DRC provides training opportunities to develop and strengthen the quality of its services as well as its staff members’ professional and personal development.

· The position will be based in Attika (Greece) with 40% travelling in other locations in Greece.

This vacancy is archived.

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