Organizational Setting and Work Relationships
The Senior PSP CRM Officer plays a crucial support role in the ability of PSP fundraisers across all markets to effectively deliver against their fundraising targets and objectives through the implementation and support of Salesforce CRM across offices. This is a specialized position in the Digital Engagement Section, and is responsible for the global roll-out and management of the PSP selected customer relationship management (CRM) database and eco-system (Salesforce). Salesforce is becoming the primary CRM system for the majority of PSP offices and a large-scale implementation, rollout and maintenance is required. The incumbent will need to have a full global picture of the requirements and priorities of country offices. The incumbent will also need to have excellent knowledge, skills and experience in private sector fundraising, business application development, risk management/oversight. They are responsible for ensuring that DES has the agility to support markets in developing and engaging in CRM solutions for the fundraising network, and also in reporting to senior management to ensure delivery is aligned with the Global PSP Strategy. They will need to lead a process of change in technology and working practice and also be able to effectively engage with external agencies and consultants to achieve this.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.
Duties
Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For P4 - 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree
Field(s) of Education
Business Administration Public Administration International Relations
Economics Social Sciences or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)
Certificates and/or Licenses
Not specified
Relevant Job Experience
Essential
Desirable
Functional Skills
*MG-Managerial experience
*FR-Private Sector Fund Raising (PSFR) techniques
*TR-Training/Coaching/Facilitation
*FR-Fundraising
*MG-Project Analysis/Development/Implementation/Management/Coordination
*IT-ERP (Enterprise Resource Planning) Functional Knowledge
*UN-UN Systems and Processes
*RM-Resource Management
*MG-Leadership
FR-PSFR Management of Private Sector Fundraising Investments in new markets
MS-Analysis
PC-Project Control
MG-Business Process Innovation on a global scale
(Functional Skills marked with an asterisk* are essential)
This vacancy is archived.