Sales Assistant(G3)
( 2021/0195 (060025) )
Organization: MTGS-Sales and Warehouse Unit
Primary Location: Austria-Vienna-Vienna-IAEA Headquarters
Job Posting: 2021-03-25, 5:00:52 PM
Contract Type : Fixed Term
Extrabudgetary
Probation Period : 1 Year
Organizational Setting
The Department of Management (MT) provides a 'platform of services' that serves as a foundation for the successful delivery of the IAEA's scientific and technical programmes. Its mission statement is as follows: "MT is a partner and a business enabler that champions change and efficiency, leveraging a common purpose". Thus, among other support activities, it assists a scientific manager in recruiting the right expert, helps a technical officer coordinate the purchase of radiation equipment, and ensures that all Board documents are translated and distributed on a timely basis to Member States.
The Division of General Services provides service functions throughout the IAEA such as travel and transport support, facilities management, archives and records management, and management of the VIC Commissary. It has five sections.
The Commissary Management Section manages the Commissary at the Vienna International Centre. The Commissary is a tax and duty-free store that is operated under the authority of the Director General of the IAEA. It was established as a self-sustaining and non-profit making operation in order to facilitate the purchase of limited quantities of consumer goods by the diplomats of Permanent Missions of Member States accredited to the UN organizations, staff members of the UN organizations based at the VIC as well as of other authorized organizations.
Main Purpose
Under the immediate supervision of the Supervisor, Cosmetics and Boutique Group and the general supervision of the Unit Head and working as a team member, the incumbent actively sells the various products in the Cosmetics/Textiles Boutiques, deals with customer queries, replenishes shelves and performs cashier duties, and performs all assigned duties independently.
Functions / Key Results Expected
Actively sell all products in the Cosmetics/Textiles Boutiques; provide professional consulting services to customers regarding product suitability for individual requirements; respond to queries and special requests of customers on relevant product information.
Collect boxes/cases of merchandise from assigned product lines from the Warehouse, open them, and replenish the shelves using mobile computing devices to check availability of stock and report any discrepancies. Ensure appropriate storage of products as well as their timely transfer to the sales floor. Place products correctly according to planograms and merchandising guidelines. For products not labelled with barcodes, print out and attach to the product the relevant Commissary article numbers. Ensure that designated merchandise has the appropriate security tags attached.
Operate cash registers in the Salesroom at times of high customer frequency by scanning merchandise with barcode price label scanner; check if billed amounts match the number of items purchased; receive payments from customers which may be in cash or debit cards. Count received cash payments based on change indicated on the cash register, return accurate change to customers. At the end of the shift, print out the "end of day cash register" slip and hand the total cash intake with the slip to the Supervisor. If required, collect change money from the bank and take cash intake to the bank.
Ensure that only authorized persons are allowed to make purchases by checking grounds passes and pictures at the cash register. Interact with customers and address routine queries/complaints from customers; refer more complex queries/complaints to Supervisor.
Carry responsibility for assigned product lines for which he/she takes over and issues the Goods Received Reports, by verifying correctness of the delivery against delivery papers or invoice. Ensure appropriate storage of products, as well as their proper and timely transfer to the Cosmetics/Textiles Boutiques.
Backstop for Information Desk Clerk.
Assist in the established book-stock adjustment procedures and take part in the yearly inventory.
Competencies and Expertise
Core Competencies
Name Definition
Communication
Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions
Achieving Results
Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division?s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.
Teamwork
Actively contributes to achieving team results. Supports team decisions.
Planning and Organizing
Plans and organizes his/her own work in support of achieving the team or Section's priorities. Takes into account potential changes and proposes contingency plans.
Functional Competencies
Name Definition
Analytical thinking
Gathers and analyses information, identifying critical relationships and patterns among data and proposes workable solutions.
Client orientation
Establishes effective relationships with clients to understand and meet or exceed their needs. Finds ways to ensure client satisfaction.
Resilience
Able to remain calm in emotionally charged situations. Accepts constructive feedback in a positive manner and is able to cope with setbacks
Required Expertise
Function Name Expertise Description
General Services
Cash Transactions
Ability to operate cashier Electronic Data Processing equipment
Administrative Support
MS Office (Word, Excel, Outlook, PowerPoint)
Basic knowledge of MS Office 2010 and ability to use databases and Internet.
General Services
Store keeping
Familiarity with the extensive range of cosmetics, fragrances, skin care, fashion accessories and textile products on the market.
Qualifications, Experience and Language skills
Remuneration
The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at EUR 35426 (subject to mandatory deductions for pension contributions and health insurance), 6 weeks' annual vacation, pension plan and health insurance
Appointment is subject to a satisfactory medical report. Recruitment will be on a LOCAL BASIS only. Outside applicants are required to supply to the IAEA or to authorize it to seek all information relevant to their suitability for employment by the IAEA. Testing may be part of the recruitment process.
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Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above.
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This vacancy is archived.