Back Roving Cultural Mediator-National Contract

  • Added Date: Monday, 27 May 2019
  • Deadline Date: Sunday, 30 June 2019


The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 8,000 employees and also 8,000 volunteers, while managing a turnover of over 400 million Euro. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profit-making, politically independent, non-governmental and non-denominational relief organization. The Danish Refugee Council is Denmark’s largest humanitarian NGO and has been ranked the 3rd best NGO in the world in 2018 (for the six consecutive years, the organization is among the top five of the NGO Advisor Annual List).

Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

1. Background

DRC has been operating in Greece since November 2015, providing support to the Greek Ministry of Migration Policy in ensuring dignified reception conditions for refugees and migrants arriving on Lesvos island. In March 2016, DRC expanded its operations in Athens, in response to the changing context and the build-up of refugee population on mainland Greece.

2. Purpose

DRC Greece is looking to recruit a qualified, flexible and enthusiastic professional to work for its operations in North Greece as Roving Cultural Mediator.

Under the overall supervision of the Protection Manager and the guidance and coordination of the RCM Coordination Officer, in cooperation with the protection staff, the Roving Cultural Mediator/Interpreter will ensure that the asylum seekers and refugees access full range of services available for them both on site and outside their accommodation site. S/he will ensure safe and dignified access to medical, legal and other services, and provide translation and interpretation as well as culturally appropriate, correct and smooth communication between the persons of concern, DRC Legal and Protection teams and Greek service providers.

Furthermore, the Cultural Mediator/Interpreter will develop and maintain good relations with the persons of concern, relevant stakeholders and other humanitarian actors, to support adequate implementation and coordination of DRC’s activities.

3. Duties & Responsibilities

Responsibilities will include, but not necessarily be limited, to the following:

  • ​ In coordination with, and at the request of the field protection staff, accompany persons of concern via bus or taxi from their place of residence to the service provider and back home again afterwards if needed.
  • Identifying gaps and barriers prohibiting persons of concern from accessing full range of services that are available for them.
  • Advocate on behalf of persons of concern when accessing service providers and public institutions.
  • Provide clear, understandable, and culturally appropriate translation and interpretation services for persons of concern and the service providers, as required.
  • Provide clear, understandable, and culturally appropriate translation and interpretation services for persons of concern and DRC Legal aid team, as required.
  • Support interventions aimed at increasing autonomy of asylum seekers by conveying information on practical aspects of living in Greece.
  • Promoting physical and emotional, cultural and leisure activities available to them outside of the site.
  • Provide backup support to the protection teams when not accompanying clients.
  • Other tasks as required by the Field Protection Manager to support implementation of DRC’s activities.
  • Any other duties as may be assigned by the line manager, relevant to the achievement of Protection objectives

Collaboration and supervision

  • Report any major issues to the protection management
  • Collaborate with DRC colleagues to resolve problems and issues as they arise
  • Ensure the observance of the DRC Code of Conduct throughout activity implementation

4. Required Qualifications

  • University degree in a relevant field.
  • Strong verbal and written Kurdish (Kurmanji or Sorani), and/or Farsi, and/or French is a prerequisite.
  • Working knowledge of Greek is necessary; Working knowledge of English is an added value.
  • At least one year working experience in a related field; previous working experience with local or international NGOs will be considered as a strong advantage.
  • Experience of community-based or community mobilization work in a humanitarian context is a strong advantage.

5. Required Skills & Qualities

· Core Competencies of DRC:

o Striving for excellence

o Collaboration

o Taking the lead

o Communication

o Demonstrating Integrity

  • Ability to work in a multinational and multicultural environment
  • Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration
  • Strong initiative and self-motivated, with a strong commitment to humanitarian principle and high sense of ethics
  • Excellent communication skills, as well as patience and politeness, are needed
  • Ability to cope with high workload and stress and identify priority activities and assignments, and adjust priorities as required
  • Multi-tasking and organizational skills is a must, and a good sense of humor
  • Excellent interpersonal and teamwork skills, working with different groups, partners and nationalities
  • Flexible, enthusiastic and willing to learn from others
  • High professional ethics

6. Terms & Conditions

  • The contract will be under the Greek Labor Law (this is a national position)
  • All allowances will be provided to the employees (Christmas, Easter, Vacation bonus)
  • DRC provides training opportunities to develop and strengthen the quality of its services as well as its staff members’ professional and personal development.
  • The position will be based in the broader area of Thessaloniki (Greece) and national terms and conditions apply

This vacancy is archived.

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