UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
Job Purpose and Organizational Context
The Bureau of External Relations and Advocacy (BERA) is responsible for positioning UNDP as the world’s leading global development agency, promoting its global authority and thought leadership on sustainable development and the interconnected issues of poverty, inequality, and climate change. BERA leads and supports UNDP in building and nurturing strategic relationships and alliances essential to achieving its mission. Creating strong political and financial backing for UNDP by providing partners and supporters with a clear understanding of what UNDP does and how our mission, capabilities and flagship services relate to them. The Bureau leads UNDP’s work on innovative and diversified partnerships and ways of financing the Decade of Action to achieve the Sustainable Development Goals. It is also responsible for global campaigns on critical development issues, which aim to inform government policies and build partnerships around high-impact solutions. BERA coordinates and sets corporate standards across the functions of partnerships, marketing and communications within UNDP and leads on internal communications.
The Bureau of External Relations and Advocacy is positioned around three service lines; Public Partnership; Advocacy, Marketing and Communications; and Private and Finance Partners, all working in close collaboration and coordination under the guidance of the Directorate and with the support of the Management Support Unit and Strategic Analysis and Engagement team.
BERA manages a network of Representation Offices (Brussels, Copenhagen, Geneva, Tokyo and Washington D.C) and Regional Teams in five hubs (Africa, Arab States, Asia Pacific, Europe and CIS, and Latin American and the Caribbean) co-led with Regional Bureaux, all of which play a critical role in audience centric communications and management and strengthening of relationships with Public and Private Partners to help build a strong brand for UNDP within the local ecosystem.
As part of UNDP’s Digital Transformation Strategy, BERA is leading an organizational pilot of a customer relationship management (CRM) platform for UNDP offices. UNDP’s CRM pilot aims to test a CRM solution. #NextGenUNDP boldly promises to create new solutions, build collaboration platforms, and spark new partnerships, building on UNDP’s existing assets and strengths, particularly its convening power, which a CRM system can help achieve.
Under the guidance and the supervision of the Director of the Public Partnerships Group in BERA, the CRM Project Management Specialist will be responsible for the following areas of work:
Management of the CRM Pilot project, including regular engagement with internal (Regional Bureaux, Country Offices, Bureau for Management Services, UN Agencies, etc.) and external stakeholders (High Level Government Officials, Donors, etc.) on decision-making and meeting CRM pilot deliverables;
Engaging relevant teams on procuring and engaging with the CRM vendor;
Monitoring, knowledge management, training and support to pilot participants;
Support to policy development for CRM adoption.
The specific tasks of the CRM Project Management Specialist will be compromised of the three broad functions below:
Overall Management of the CRM Pilot Project
Training and Guidance
Monitoring and Reporting
Core
Innovation
Leadership
People Management
Communication
Delivery
Technical/Functional
Results-Orientation:
Communication:
Teamwork:
Client orientation:
Project Management
Education:
Experience:
Language Requirements:
Important information for US Permanent Residents ('Green Card' holders)
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
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Contract Duration: 364 days
This vacancy is archived.