Requisition ID 31921 Office Country United Kingdom Office City London Division Information Technology Contract Type Fixed Term Contract Length 2 years Posting End Date
Purpose of Job
The Principal, Service Integration (SIAM) will be responsible for the establishment of the SIAM framework encompassing the Banks internal IT support teams, Third Party Vendors and Suppliers/Partners, ensuring all achieve their strategic goals, meet their contractual obligations and provide best in class service to EBRD.
The Principal, Service Integration is accountable for the governance, assurance and the management of IT Service Provider Ecosystem (both Internal and External providers) performance against the contracted and agreed service levels. The Principal, Service Integration will define, document and integrate the IT Supplier Ecosystem with a “User First” approach and will set the standard expected from IT Partners and internal IT Support team.
The Principal, Service Integration is accountable for the Performance, Reporting and Continual Service Improvement of the Ecosystem, management and customer reporting.
Accountabilities & Responsibilities
Qualifications & Skills / Experience & Knowledge
What is it like to work at the EBRD?
Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.
The EBRD environment provides you with:
Diversity is one of the Bank’s core values which are at the heart of everything it does. A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time.
This vacancy is archived.