CTG overview:
- CTG stands for Committed To Good. With an ethical approach at the heart of all that we do, it is a description that makes us proud. Respect for the fundamental human rights of our staff, and those our staff encounter, is a cornerstone of our values. We strive for gender equality, inclusion and diversity, providing fair and equal opportunities for all. We take a zero tolerance approach to corruption and stay true to local labour laws and all local statutory requirements. In operation since 2006, today we are honoured to serve clients in 15 fragile and conflict-affected states assisting with disaster relief, peace building, humanitarian aid and development programmes through our specialised recruitment, HR management and operational services.
Overview of position:
- Our client was established in1997, by the General Assembly & as per the UN policy on mine action & effective coordination (A / 53 / 496, 1998) & is the established coordinator of mine action within the UN system. Our client supports the UN's vision of "a world free of the threat of landmines & unexploded ordnance, where individuals & communities live in a safe environment conducive to development & where mine survivors are fully integrated into their societies."
- The Iraq program was formally established in June 2015, at the request of the UN Under Secretary General for Peacekeeping Operations (DPKO) & the Special Representative of the Secretary General for Iraq, to lead the UN efforts to mitigate explosive threats in the country, as well as to support the enhancement of national & regional mine action capacities. our client is supporting multiple layers of operations under their Iraq strategic plan which focuses on three main components: a). Explosive hazard management. b). Technical support. 3. Risk education.
- The post of Operations / Quality Assurance Officer will support the delivery of the overall objectives of our clients explosive hazard management component.
Role objectives:
Under the supervision of the Senior Operations / Quality Assurance Officer, the Operations / Quality Assurance Officer will be specifically responsible for the following duties & responsibilities:
- Support the Senior Operations Officer in the implementation of national Quality Assurance (QA) / Quality Control (QC) management system & assist in ensuring that the system is being applied in a fair & equal manner ensuring that mine action organizations’ Standard Operating Procedures (SOP) are in compliance with the International Mine Action Standards (IMAS), are conducting safe & effective mine action operations.
- Ensure close & effective interaction & coordination of EOD / IEDD clearance operations & RE.
- Act as the contract & grant governance focal point for EHM, organize regular coordination meetings with internal & external stakeholders relating to compliance issues centred around Quality Management (QM).
- oordination of weekly & daily operations & QA activities & weekly plans.
- Supports EHM Senior Operations Manager by compiling daily & weekly updates on operational EHM & Explosive Ordnance Risk Education (EORE) activity, highlighting successes, challenges & potential risks to project delivery.
- Supports EHM Senior Operations Manager by maintaining risk management registers for contract & grant activities in support of QM & broader project delivery.
- Acts as leave cover for Senior Operations / Quality Assurance Officer where required.
- Plans, prepares plans & briefings for upcoming deployments, including reconnaissance ahead of deployments.
- Conducts additional external QA visits / handovers / site visits / investigations & / or assessments.
- Supports new EHM personnel, plans & delivers mentoring for national operations & support staff members of the Operations / QA / EHM team.
- Provide guidance, planning & support on any specific corrective actions to be taken by demining organizations, following an inspection, which finds a critical non conformity.
- Ensure proper maintaining of all QM related documentation.
- Any other task as identified by the EHM Senior Operations Manager & / or Senior Operations / Quality Assurance Officer.
Expected output:
- Supports EHM Senior Operations Manager to lead weekly & daily operational & QM activities.
- Produce standard & adhoc operational, action plans, briefings & reports as required.
- Produce QM plans & reports as required.
- Produce & develop input to standard operating procedures / standard working practices.
Project reporting:
- The incumbent works under the supervision of the Senior Operations / Quality Assurance Officer & will be required to:
- Monitor daily reports received from the organizations operating in Iraq, provide feedback & comments to the Senior Operations Manager as needed / requested.
- Monitor & analyse QA / QC documentation on a weekly & monthly basis to ensure that mine action partners’ Quality Management System (QMS) information are in compliance with their contractual obligations.
- Ensure the timely & qualitative capture of mine action organisations’ QMS activity & ensure dissemination of such data to the mine action stakeholders conducting operations.
Key competencies:
- High School Diploma, or military / police college or junior command & staff course combined with relevant experience, IMAS EOD level 3 from an internationally recognised training establishment is required, IEDD qualification from an internationally recognised training establishment is desirable.
- At least 5 years’ experience in operations management, technical advisory or capacity building (military or humanitarian mine action), including 2 years in IED threat environment.
- At least 1 years’ experience in the management of Explosive Ordnance Risk Education (EORE) activities.
- Proven experience in managing or supporting QM in mine action (including QA & QC).
- Proven experience in operational planning within the context of humanitarian mine action activities.
- Professional knowledge of humanitarian mine action activities & explosives ordnance equipment.
- Familiarity with EOD / IEDD & conventional demining clearance operations & related practices.
- Manage, advise & mentor national operations / QA & support personnel, including input to performance evaluations.
- Knowledge of the International Mine Action Standards (IMAS).
- Computer literacy, in particular experience of using MS Office.
- Knowledge of the UN system & procedures is an asset.
- Experience working with our client in other operational environments is preferred.
- Middle East experience is essential.
- Experience in working in retaken areas in Iraq is desirable.
- Fluency in English is essential.
- Strong interpersonal skills, ability to establish, maintain effective partnerships & working relations with people in a multicultural, multiethnic environment with sensitivity & respect for diversity.
- Ability to manage, organize, plan & implement work assignments, juggle competing demands & work under pressure of frequent & tight deadlines.
- Demonstrated ability to apply good judgment & decision making skills.
- Strong spoken & written communication skills.
- Ability to form & maintain strong, productive & cooperative relationships with implementing partners.
- Strong analytical & problem solving skills & ability to handle a range of management & coordination issues.
- Willingness to keep abreast of new developments.
Team management:
- This role has no team management responsibility.
Further information:
- Qualified female candidates are encouraged to apply for this role.