Back Operations Manager

  • Added Date: Tuesday, 17 December 2019
  • Deadline Date: Friday, 31 January 2020

The Role

At Last Mile Health, we do things differently, despite the challenges. Do you have a record of developing and implementing processes to drive operational success? If so, you may be our next Operations Manager.

Reporting to the Country Director, the Operations Manager plays a critical role in support of the Malawi Team’s work by liaising with LMH’s global business services teams through the management of key operations workstreams at the country level; including procurement/logistics, compliance, people operations, and technical assistance.

In the first several months of this role, the Operations Manager will develop vendor relationships, support in the registration process of the organization and assist in building high functioning operational processes for the new Malawi country office.

What You'll Do

  • Provide high level fleet management advice including optimal scheduling, fuel consumption reports and scheduling
  • Support team members with hardware and software management
  • Support and build procurement and import processes for key programmatic supplies, assets and commodities as needed
  • Work with the Finance Manager to ensure all filings and reports (as they relate to operations or people operations) are submitted on time and complete to the government
  • Review and renew office leases, commercial insurance, and vendor contracts
  • Working alongside the Manager, People Operations (based in the US), lead staff onboarding and ensure staff have the assets they need to start their role
  • Work with the Finance department and the Malawian department of Immigration to support entrance and work visas for visiting or new staff
  • Continuously assess and identify operational teams needs and work with Malawi and global teams to provide recommendations and solutions to improve compliance, systems design and programmatic activity execution
  • Collaborate with other Malawi based organizations to ensure Last Mile Health is adhering to industry standards in Malawi

What You'll Bring

  • Master’s degree in Business Administration or a related field
  • 5 years of professional experience in business operations, procurement, systems building and team coordination
  • Demonstrated experience in supporting registration processes for organizations in Malawi
  • Ability to work independently with support from a remote team
  • Strong project management skills
  • Attention to detail, deadlines, and quality of delivery
  • Thrives in a fast-paced, start-up work environment, accepting of change and comfortable with ambiguity

You'll Impress Us If

  • You have an understanding of operational requirements needed to work at the district level in Malawi
  • You have previously worked in rural/remote areas

About Last Mile Health

Last Mile Health partners with governments to design, scale, strengthen, and sustain high-quality community health systems, which empower teams of community and frontline health workers to bring life-saving primary healthcare to the world’s most remote communities. LMH is a registered 501(c)3 non-profit organization with offices in Liberia, Malawi, Boston and New York. For more information, visit

We are an equal opportunity employer and value diversity at LMH. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This vacancy is archived.

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