Reporting Line:
The Operations Assistant (Operations) reports to the Operations Officer.
Main Tasks and Responsibilities:
· To assist the Operations Officer by ensuring that the efficient logistical and operational arrangements are in place for witnesses required to appear before the Kosovo Specialist Chambers;
· To provide operational and logistical support and other services to the Witness Protection and Support Office (WPSO), when required, and to witnesses in the Witness Protection Program (WPP), when necessary;
· To provide or facilitate translation and interpretation services to victims and witnesses;
· To escort the victims and witnesses in the area of operations and during international travel;
· To manage the financial administration process of the victims and witnesses according to the EU and/or WPSO guidelines;
· To monitor the psycho-social wellbeing and stress level of the victims and witnesses and, if necessary, to brief the (Associate) Psychologist/Support Officer;
· To inform the victims and witnesses about the court room procedures and their rights and obligations in those proceedings;
· To provide assistance and support to the victims and witnesses prior, during and after the court proceedings;
· To liaise with the WPSO staff to plan, co-ordinate, forecast and disseminate victims and witnesses’ information regarding the court appearances;
· To update all WPSO staff regarding daily activities and itinerary;
· To ensure timely and correct data entry into and maintenance of WPSO database;
· To undertake any other tasks as requested by the Line Managers.**
Essential Qualifications and Experience:
· A level of secondary education attested by a diploma
AND
· A minimum of eight (8) years of relevant professional experience, after having fulfilled the education requirements.
Specification of Education and Experience
· Experience with the logistical arrangements, translation and support to sensitive and/or traumatised witnesses in a national or international organisation or a hybrid court;**
· Very good interpersonal and communication skills in English, both written and oral;
· Knowledge of and fluency in at least one of the following official languages of the Kosovo Specialist Chambers and Specialist Prosecutor's Office: Albanian or Serbian;
· Excellent computer skills in MS Office applications (Excel, Word, PowerPoint, Access) and proven experience in input of data and maintenance of database in a court environment;**
· Valid driving license of minimum category B;
· Ability to act with utmost discretion and maintain confidentiality;
· Ability to work productively in a fast-paced, team-oriented environment and produce accurate work under pressure and in difficult circumstances;
· Ability to establish and maintain effective and constructive working relationships with people of different national and/or cultural backgrounds with respect for diversity;
· Demonstrated gender awareness and sensitivity; ability to promote an inclusive working environment and integrate a gender perspective into tasks and responsibilities.
Desirable
· Work experience in a conflict or post conflict context;
· Good understanding of the political, cultural and security situation of the Balkans, in particular Kosovo.
This vacancy is archived.