The position is to be filled as soon as possible, with a contract duration of two years. At the end of the initial two-year contractual period, there are good prospects for conversion of the contract from a fixed-term to an open-ended employment contract. Employment location will be Bonn and/or Berlin, Germany. Working from home is possible at any time in coordination with your team.
Welthungerhilfe wants to proactively shape changes in the context of digitalization as an organization and has launched a Customer Experience Management project for this purpose. As Marketing Operations Manager, you will work in close cooperation with our Digital Transformation Office, the technical project management and external service providers on the further development of internal IT systems and continuously drive the change in thinking and working methods towards data-based and supporter-centric communication. With your expertise, you will ensure that the project runs smoothly and help Welthungerhilfe to position itself in the field of "Marketing & Communication" in line with future requirements.
Your responsibilities
- In close cooperation with the technical project management, you will play an important role in the selection and implementation of suitable software solutions (operational CRM, analytical CRM, marketing automation, etc.).
- As a technical CRM expert in the area of marketing and communication, you will act as a counterpart to the technical project management of the Digital Transformation Office, which drives the digital transformation within Welthungerhilfe across the organization.
- You will regularly coordinate with relevant internal and external stakeholders, in particular with the management level, the target group and channel managers as well as with data management experts and the IT project management.
- You will support experts in the implementation of supporter journeys and touchpoint mappings.
- You will be responsible for planning and managing the development of rollout concepts, including the organization of workshops, training sessions and the training of key users.
- You will support and accompany users in testing the functionalities, interfaces and data migration.
- The creation of process documentation and training materials as well as support in the general project administration are part of your routine tasks.
Your profile
- You have a university or polytechnic degree in marketing, sales, business administration or a comparable job-relevant education.
- You have at least 3 years of professional experience in CRM, marketing operations or data management.
- You can prove extensive experience in working with CRM systems (incl. operational/analytical CRM) as well as in the active design of workflows, processes and journeys.
- You have initial experience with Microsoft PowerBI and data warehouse solutions.
- You are experienced in eliciting and analyzing business requirements, modeling and optimizing business processes, and implementing business specifications.
- An analytical-conceptual way of working in combination with implementation strength and excellent knowledge of MS-Office characterize you.
- You are confident in dealing with agile and collaborative working methods (e.g. SCRUM) and you have the ability to inspire employees with less experience for agile project management.
- Due to your high customer and service orientation, independence and positive mentality, you are able to motivate colleagues across all hierarchy levels.
- You are familiar with the terms Test management, User support and End-user training.
- Welthungerhilfe works in almost 40 countries - Excellent written and spoken English language skills are a mandatory requirement.
Our offer
We offer you the opportunity to work in a responsible and interesting field as part of an extremely dedicated team. Welthungerhilfe attaches great importance to the personal and professional development of its employees and the balance of their work and private life. This includes flexible working hours as well as working from home. Remuneration is based on our gender-independent salary scale. In addition, Welthungerhilfe offers numerous other benefits, which are listed under "Our benefits".