Back Management Associate, Kuala Lumpur, Malaysia

Job ID: 36051

Practice Area - Job Family: Management - MANAGEMENT SUPPORT

Vacancy End Date: (Midnight New York, USA) 05/04/2021

Duty Station: Kuala Lumpur, Malaysia

Education & Work Experience: C-HS Graduate or Equivalent - 7 year(s) experience, G-Bachelor's Level Degree - 4 year(s) experience

Languages: English, Malay

Grade: G7

Vacancy Type: FTA Local

Posting Type: External

Bureau: Management

Contract Duration: 1 Year with possibility for extension

Background

Under the guidance and direct supervision of Chief of Operations, the Management Associate shall be responsible in providing high quality and full range of managerial support service to all the sub-units in the Management Support Unit (MSU) in GSSU.

The managerial support services include supporting the various ongoing and emerging MSU initiatives, follow-up and tracking of implementation and monitoring of those initiatives; support the management of MSU business processes and re-engineering; the MSU accountability framework; business continuity and risk management; effective and efficient operating environment through the coordination of MSU oversight dashboard; and internal client satisfaction framework.

Duties and Responsibilities

1. Provision of support in the strategic management including initiatives, implementation, and its monitoring.

• Provision of high quality of support in management of strategic plan in the MSU.
• Support the strategic MSU initiatives and ensure their successful implementation as well as the follow up and monitoring of the initiatives.
• Ensure full compliance of MSU with UN/UNDP rules and regulations and policies.
• Support in the continuous analysis of corporate operational strategies and policies, assessing the impact of changes and making recommendations on their implementation in MSU.

2. Management of MSU business processes and re-engineering.

• Support MSU business processes mapping and elaboration of internal Standard Operating Procedures (SOPs) in operations management, control of the workflows, and provision of input and analytical support to the business process re-engineering.
• Provide oversight and tracking over the compliance created internal Standard Operating Procedure; annual review and revision of SOPs as required.

3. Ensuring effective introduction and implementation of accountability framework of MSU.

• Continuous analysis of the corporate accountability framework and effectively support the establishment and implementation of the Internal Control Framework for MSU.
• Support the full compliance of implementation of accountability and delegation of authority in MSU.
• Lead and coordinate in generating Oversight reports for MSU.

4. Ensuring business continuity and risk management in GSSC.

• Support, coordinate and update the Business Continuity Plan for the GSSC
• Manage the implementation and monitor the annual testing of GSSC Business Continuity Plan.
• Provide strategic support to risk assessment and risk management.

5. Ensuring effective and efficient working environment in MSU.

• Promote client orientation in operating environment between MSU and its clients.
• Work towards team building and promote knowledge sharing.
• Support and coordinate MSU Customers Satisfaction survey and the development of the surveys, analysis and follow-up actions.
• Optimize uses of all available corporate and MSU tools for more efficiency and smarter work processes.

Competencies

Core

Innovation

Ability to make new and useful ideas work

Leadership

Ability to persuade others to follow

People Management

Ability to improve performance and satisfaction

Communication

Ability to listen, adapt, persuade and transform

Delivery

Ability to get things done while exercising good judgement

Technical/Functional

Coordination

Ability to plan, organize, control procedures and protocols to achieve specific goals.

Relationship management

Ability to engage and foster strategic partnerships with internal and external stakeholders and forge productive working relationships.

Quality Assurance

Ability to perform administrative and procedural activities to ensure that quality requirements and goals are fulfilled.

Research

Knowledge of analytical tools, research, and methods for undertaking substantive research on related issues.

Operational Efficiency

Ability to identify and execute opportunities to improve operational efficiency.

Knowledge Management

Ability to capture, develop, share and effectively use information and knowledge.

Required Skills and Experience

Education:

High School certificate or Bachelor’s degree in Business Administration, Public Administration, Bachelor of Arts, Social Sciences, Management or related field.

Experience:

• 7 years with High School or 4 years with Bachelor’s degree, of relevant professional experience at the national or international level in providing management support services, business process improvement and automation.
• Experience in using ERP, web-based systems, an asset.
• Knowledge about UN/UNDP would be an advantage.

Language Requirements:

Fluency in English and Bahasa Malaysia is required.

Disclaimer

Important applicant information

Internal mobility at GSSU is strongly encouraged and we reserve the right to reassign the newly appointed staff members with similar skillset and educational qualifications for similar functions and job categories at the same level in GSSU. The internal lateral movements will be determined based on the needs of the organization while allowing the newly recruits to broaden their skills, build networks and gain fresh experience and to better align their profiles with the jobs.

All posts in the GS categories are subject to local recruitment.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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