Back Knowledge Management Support

The International Policy Centre for Inclusive Growth (IPC-IG) is a joint project between the United Nations Development Programme and the Brazilian Government to facilitate South-South Cooperation on key development issues. The Centre carries out applied research and its ultimate goal is to generate knowledge resources to the global development community.

Within a broad partnership framework regarding knowledge-sharing on social protection, initiated by the G20 Development Working Group, the IPC-IG is contributing towards a multi-dimensional policy agenda, building on its renowned global outreach and advocacy portfolio. One of the IPC-IG’s key offerings is the support to knowledge-sharing and capacity building on current practices as well as forward-looking social protection policy innovations in low and middle-income countries through policy dialogue and support to comparative research.

The platform socialprotection.org was launched on the 12th of September 2015. This member-based online platform is dedicated to social protection, which is a policy approach that impacts millions of poor and vulnerable people worldwide. The goal of socialprotection.org is to foster knowledge-sharing and capacity strengthening on efficient social protection policies and programmes, by drawing on the experiences of low-income (LICs) and middle-income (MICs) countries.

The platform is financially supported by the Australian Department of Foreign Affairs and Trade (DFAT) and Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH on behalf of the German Federal Ministry of Economic Development and Cooperation (BMZ). Since its launch, socialprotection.org has gathered more than 4,600 members and amassed over 5,300 publications. It has organized over 120 webinars in cooperation with a wide range of partners and hosts over 40 multi-language Online Communities.

The Centre is currently recruiting a Knowledge Management Support to assist the knowledge-sharing and capacity building activities for the socialprotection.org project, which includes a Drupal and a Moodle-based platform, as well as different communication channels, such as social media, email campaigns and a monthly newsletter. The selected candidate will support the overall maintenance and update of the platform and  its social media.

The job provides an exciting opportunity for a person with excellent communication skills, experience in social protection, as well as in south-south and triangular cooperation, to grow and interact with colleagues in an international institutional environment committed to inclusive growth.

Under the substantive guidance of the Senior Project Officer, and in accordance with the UNDP Brazil Country Office’s policies and guidelines, the Knowledge Management Support is expected to ensure timely and high-quality delivery of the following:

Knowledge management and communications support to the online platforms:

• Provide overall support to socialprotection.org’s knowledge exchange activities, such as Online Communities, Webinars, Content management and e-learning activities;
• Support the mapping, classification, inclusion and revision of relevant content on the platforms, particularly news, publications, stakeholders and events;
• Provide support for social media campaigns, including the design of the posts and scheduling on different channels;
• Assist with the design and production of varied content and communications materials, including periodical newsletters and social media posts;
• Support to Online Communities, including liaison with members and organizers, dissemination of documents and technical support, as well as elaborating reports of its results;
• Support the organization and dissemination of Webinars, including training of participants, supporting the liaison with panellists, elaboration of documents and dissemination campaigns on social media, as well as elaborating reports of its results;
• Support to members, including maintaining the user-engagement list, sending the welcome message and checking and answering the email account contact@socialprotection.org;
• Support e-learning activities, including updating e-learning environments and managing participant’s requests;
• Update the platform’s home page, as well as provide support with clippings;
• Assist with the maintenance of the blog feature;
• Support the elaboration of annual and monthly reports as needed, including assisting on data collection;
• Provide inputs and information for the elaboration of communications and user-engagement strategy, based on the analysis of target audiences, stakeholders and data on website usage and audience;
• Support the elaboration of institutional documents, including reports, email templates, guidelines and campaigns.
• Assistance to the IPC-IG’s teams as required.

Corporate

• Demonstrates integrity and fairness, by following the UN/UNDP’s values and ethical standards;
• Demonstrates discretion and reliability in handling confidential matters;
• Promotes the furthering of the IPC-IG’s vision, mission and strategic goals;
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.

Functional

• Good level of technical report writing skills;
• Proficient at multi-tasking and motivated by results;
• Responds positively to feedback;

• Good interpersonal skills and ability to establish and maintain effective partnerships;
• Willing to work under pressure, with online/telecom supervision.

Knowledge Management and Learning

• Ability to strongly support and build knowledge products;
• Demonstrates strong oral and written communications skills;
• Experience in building client relationships with strong networking and advocacy skills;
• Seeks and applies knowledge, information and best practices both within and outside of the IPC-IG.

Judgment/Decision-Making

• Mature judgment and initiative;
• Client-oriented perspective focused on impacts and results;
• Independent judgment and discretion in advising on handling major policy issues and challenges.

Essential

• University Degree in Communications, Social Sciences, Development Studies, International Relations, Education or related fields;
• 2 years of professional or academic experience in knowledge management, and/or communications, and/or content management, and/or e-learning.
• Proficiency in written and spoken English;
• Professional or academic experience with online-platforms, and/or online communities;
• Professional or academic experience with social media, including planning and content production;

Desirable

• Post-Graduation (lato sensu or stricto sensu) in Social Sciences, Humanities, Communications, Development Studies, Information & Knowledge Management, e-learning, Technology and Innovation Management or related area;
• Experience with Drupal and/or Moodle-based platforms, and/or content management systems;
• Experience with Google Analytics;
• Experience with design softwares, such as InDesign, Photoshop or Canva;
• Experience in online course development and management;
• Working or academic experience in social protection;
• Working knowledge of Portuguese and/or Spanish and/or French.

Important applicant information

All posts in the SC categories are subject to local recruitment.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Workforce diversity

UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence.

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Contract Duration: 12 months