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POSITION DESCRIPTION

JOB TITLE: IT Officer

PROJECT TITLE: USAID Tajikistan Tuberculosis (TB) Bilateral Activity

REPORT TO: Finance and Operations Manager, FHI 360 in Tajikistan

FHI 360 is a non-profit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in Health, Education, Nutrition, Environment, Economic Development, Civil Society, Gender, Youth, Research and Technology; creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 60 countries, all 50 U.S. states and all U.S. territories. We are currently seeking qualified candidates for the position of IT Officer for USAID Tajikistan Tuberculosis (TB) Bilateral Activity. The position will be based in Dushanbe, Tajikistan.

Project Background

USAID Tajikistan Tuberculosis (TB) Bilateral Activity is a five-year project funded by the U.S. Agency for International Development (USAID). USAID Tajikistan Tuberculosis (TB) Bilateral Activity aims to reduce the burden of TB in the Republic of Tajikistan. The project activity results are focuses on improving case detection and notification for all forms of TB, increasing the number of patients cured of all forms of TB, strengthening TB prevention by expanded preventive treatment and improved infection prevention and control (IPC) interventions, and strengthening TB system resilience/reliance in public health emergency.

Position Summary

Under the supervision of the Finance and Operations Manager, the IT Officer will provide support to end-users, internal users, or partners. S/he will serve as the first line of support for the end user on issues related to desktop computers, laptops, printers, servers, network connectivity and remote access and simulates or recreates a process to resolve operating difficulties and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. S/he works with the ASIA IT Operations/ Infrastructure team to coordinate support, project delivery, upgrades and routine tasks.

Key Responsibilities

• Provides support of computer hardware, software, printers, applications, operating systems, servers and network devices.
• Ensures the weekly update of the Endpoint Management, Anti-virus of servers and clients.
• Ensures the monthly patching/Windows updates on Server and user computer.
• Performs regular backups of servers, user files, and network shared files.
• Performs software installations on company computers and configures applications as specified.
• Configures and maintains servers, routers, switches, wireless access points, security appliances, etc.
• Maintains the office IT system and upgrades when required or as instructed by ASIA/HQ IT Team.
• Ability to interact with a broad range of end-users and use various technical resources to provide support.
• Manages and collaborates with third party suppliers/vendors where appropriate and ensures that vendor performance and provision of services and quality is in line with FHI 360 expectations that enable FHI 360 to meet or exceed service levels.
• Responsible for the optimal operation of all office devices and end user computing environments hardware, peripherals, which directly support and help manage the end user computing environment.
• Supports organizational wide priorities by ensuring optimal support and timely resolution of incidents.
• Demonstrates complete ownership of all incidents or service requests.
• Responsible for tracking and progress of all incidents to conclusion
• Identifies and promotes technical and operational “best practices.”
• Trains staff on newly deployed technologies
• Reviews and enforces FHI 360’s policies and standard operating procedures (SOPs)
• Plan and execute periodic visits to field offices to give technical support and help build the capacity of FHI 360 staff/partners to keep their computers up to date.
• Advises management on all ICT related issues (budget, procurement, strategy, project startup/closeout, vendor selection, project technologies, etc). Attends meetings for these activities.
• Drive and implement digital innovation in close collaboration with Monitoring, Evaluation, Research and Learning unit.
• Supports Operations Department in preparation of detailed specifications for procurement of ICT equipment or ICT services with detailed cost assumptions/estimates.
• Participates in the evaluation of technical requests and selection process of vendors for ICT related procurement cases.

  Minimum Requirements

  • BS/BA and 3 - 6 years relevant experience; or AA and 6 - 8 years relevant experience; or High School/GED and 8 - 10 years relevant experience or the international equivalent.
  • Vocational or specialized training; Equivalent combination of education and experience.
  • Obtain the following skillsets.
    • Moderate understanding of Information Technology industry practices.
    • Working knowledge and understanding with a variety of technologies to effectively support end- users.
    • Excellent oral and written communication skills.
    • Solid knowledge and experience with incident management and operations services tools and systems.
    • Proficiency with Microsoft 365, Windows 7/10/11, Microsoft Cloud Technology, Microsoft Exchange 2010/2013/Exchange Online, Active Directory, Microsoft Azure.
    • Knowledge of Cisco Routers/Switches, Cisco Meraki’s, and other network devices.
    • Knowledge of ITSM, Ticketing System.
    • A willingness to increase knowledge and update skills as required.
    • Strong oral and written communication skills. Ability to communicate effectively and tactfully with all levels of staff, individuals from diverse cultures, and the public.
    • Ability to multi-task and self-motivate through assignments and routines.
    • Telecommunications: PABX, VoIP, voice mail, and peripheral devices
    • Server: Windows Server 2008/2012/2016/2019, Active Directory, DFS, WSUS, Virtualization Technology.
    • Desktop: Windows 7/10/11, Microsoft Office Suite, Microsoft Office 365, EndPoint Management Platform, Anti-Virus.
    • Network: Cisco routers/switches, Cisco Meraki, Ethernet, TCP/IP, DNS, DHCP
      • Prior work experience in a non-governmental organization (NGO).
      • Previous experience in developing technical specifications/terms of reference from the ICT domain is an asset.
      • Previous experience in performing needs assessments/gap analyses is an asset.
        • Fluency in English and Tajik is required. Knowledge of Russian is desirable.
          • Position open to Tajik nationals or individuals who have the legal authority to work in Tajikistan.

            The above statements are intended to describe the general nature and level of work and are subject to modification. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

            FHI 360 is an equal opportunity and affirmative action employer. FHI 360 is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran with respect to policies, programs, or activities.

            This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

            FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

            FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
            
            FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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