Back International Donor Services (IDS) Advisor - WCNA

SOS Children’s Villages International launched its ambitious 2030 strategy. Engaging, inspiring and retaining our donors and increasing their value over time have been identified as key to our income growth. This role is part of the regional Individual Giving (IG) Team, that sits within the Fund Development and Communications Department.

Under the guidance of the IDS Team Leader in Dakar, the the incumbent will perform the following duties:

· Act as regional focal point in providing support to selected National Associations;

· Support the ongoing development of a strong network across Member Associations to drive a significant increase in sponsorships income through improvements in donor value optimization especially in the area of retention;

· Help identify the critical insights and the best practice examples that maximize opportunities to increase the value over a supporter’s lifetime;

· Collaborate effectively with sponsorships teams at national levels to ensure implementation of regional or federation action plans in countries under supervision and contribute to improved standards, processes and tools.

· Facilitate capacity building at regional and national levels and promote peer-to-peer collaboration;

· Provide systems support to National Associations if and where needed;

· Support the launch and development of new sponsorship products in National Associations;

· Help identify the critical insights and the best practice examples that maximise opportunities to increase the value over a donor’s lifetime

Required criteria:

• An advanced university degree (or Bachelor with 5 years’ relevant professional experience) in Marketing, Business Administration, Languages, Communication, Journalism, International Relations/Development, or any other relevant subject;
• Fluency in English with excellent writing and speaking mandatory, additional language (French, Portuguese, Spanish, Arabic) would be a strong asset;
• Strong IT skills, particularly in Microsoft Word, Excel, Powerpoint and Outlook with proven experience in fundraising database management;

• Knowledge in graphic design and multimedia, including the use of softwares such as Adobe Premiere Clip, Any Video Converter, VSDC Video Editor, etc.

• Previous management experience of Individual Giving fundraising across a range of acquisition channels, preferably with a focus on donor retention and donor experience within a large INGO is an asset;

• Ability to travel internationally for up to 40%;

• Is able to identify with the vision, mission and values of SOS Children's Villages;

Other criteria

• Experience in executing strategies for effective donor development and retention;
• Capacity to build and maintain excellent relations and to work effectively in a multicultural and multi-ethnic environment respecting diversity;
• Strong personal organisational and self-management skills with an ability to motivate others;
• Ability to think critically, objectively, analytically and strategically, solve problems quickly and show initiative;
• Previous multi-country and remote support experience preferably in Africa is an asset
• Ability to articulate the work of SOS Children’s Villages with passion.

We offer:

• Diverse, creative and challenging opportunities in an international working environment

• Possibility to make a significant contribution towards the development of Member Associations and help children in Africa

• Professional and personal development opportunities