Specific Responsibilities
- Respond to ICT user requests and coordinate in the management of the user helpdesk.
- Set-up of ICT equipment (laptops and phones) for new staff and when new equipment is purchased or during computer replacements.
- Troubleshoot problems, hardware components, desktop operating system software, and application software.
- Carry out preventive maintenance of hardware equipment including cleaning of equipment.
- Setting up and supporting teleconference & video conference meetings and administration of virtual tools used by the fund. This includes happy hours and staff meetings recordings.
- Monitor backup systems and procedures and conducting backups for staff.
- Install, monitor, and perform updates for the antivirus software.
- Update the ICT equipment inventory and ICT record-keeping.
- Develop and provide user training for basic hardware and software.
- Creating and maintaining procedures and tools for correct recording and progress of IT
support requests.
- Perform minor repairs to equipment and arrange for other servicing needs.
- Assists in the installation of commercial and in-house software and related upgrades.
- Develop and provide user training for basic hardware and software use.
- Provide support in developing tools, Work with Microsoft Office and SharePoint platform.
- Maintain a detailed inventory of all UAF-Africa ICT assets issued to all staff, interns, and consultancy.
- Perform other tasks within projects as assigned.
Qualifications
- Degree in Computer Science, Information Technology, or equivalent qualification.
- French Language skills an advantage.
Skills and Experience
- Minimum of 1-2 years relevant experience for degree holders and (2-3) years relevant experience for diploma holders.
- Excellent organizational skills and ability to multitask.
- Excellent communication skills.
- Flexibility and willingness to travel on the African continent and beyond as and when required.
- An understanding of gender equality and womn’s rights issues, particularly in politically unstable and post conflict African settings.
- Familiarity with the womn’s rights development needs in Africa.
- Passionate about UAF-Africa’s mission, committed to teamwork, and achieving.
- results and building effective teams.
- Excellent inter-personal, public speaking, writing and negotiation skills.
- Understanding of Computer (laptop/desktop), hardware and software, Microsoft Office suite, MacOS and Windows.
- Experience working in a virtual work environment an added advantage.
Work Environment
UAF-Africa is an equal opportunity employer and does not discriminate in its hiring practices. UAF-Africa actively seeks a diverse applicant pool to build the most robust possible workforce. The Fund is committed to creating an inclusive environment for all employees. The position will be based in Harare, Zimbabwe.