The Head of Office for IRC Hellas is responsible for overall leadership and supervisory management of IRC operations in Greece, including program quality and accountability, stewardship of resources, staff well-being, and performance management, and being is IRC’s principal representative to the Greek government, donors, international organizations, and other NGOs. The position holder is expected to respond effectively to the needs of refugees and vulnerable host populations in Greece in an environment still very much in flux, and additionally to actively participate in defining the IRC’s public advocacy positions.
Success in this position requires an individual with demonstrated team leadership abilities; representational (including media relations), communications and risk management skills; and a facility for developing networks to build partnerships and diversify program resources. S/he will be directly responsible for the overall coordination, providing supervision and mentoring for directly supervised managers; leading country program teams to identify, design and deliver responsive, high-quality programs; ensuring efficient management of public grants and private funds for results, compliance and high-quality, timely reporting; and oversight of financial management systems.
Leadership and Representation
- Lead the program by maintaining open and professional relations with colleagues, promoting a strong team spirit and providing mentorship, oversight and resources to enable staff to perform successfully.
- Develop and carry out strategies that result in strong representation with: Government ministries and Greek authorities at various levels; donors; UN and other international organizations; NGOs and other civil society actors.
- Ensure that the IRC remains a partner of choice for major national and international donors.
- Develop and maintain a high level of understanding of donor priorities and planned funding.
- Initiate and sustain strong, mutually advantageous and authentic partnerships with other organizations.
- Seek out and pursue opportunities to raise the profile of the work of the IRC and its partners in Greece, as well as the lives and the needs of the people the IRC seeks to serve.
- Play a leadership role in efforts to improve humanitarian response coordination in Greece.
- Lead country program collaboration with colleagues in wider Europe Region to deliver regional programming and advocacy.
- Maintain an excellent contextual and geopolitical understanding, allowing for the early identification of new developments and trends.
Program Quality and Growth
- Lead and implement the IRC Hellas strategic action plan, setting out a vision that is aligned with the IRC’s global strategy, to deliver the highest quality programming possible and secure the resources necessary for realization.
- Ensure program quality through consistent use of: rigorous assessment, design, and proposal development and review processes; comprehensive monitoring & evaluation, accountability and learning systems; and staff development investments.
- Remain current on national and regional issues impacting the program and partners, and develop responsive strategies to ensure the IRC’s presence in country can be carried out appropriately in changing contexts.
- Ensure country program alignment with and involvement in meeting regional objectives.
- Find opportunities for appropriate expansion and growth of programs, supported by the acquisition and investment of human resources.
- Ensure timely submission of competitive, responsive and high-quality proposals, and support colleagues in negotiations with donors.
- Lead the development of an advocacy strategy.
- Identify and pursue opportunities to advance IRC’s advocacy objectives.
Stewardship and Operational Management
- Drive operational excellence to achieve optimal efficiency and cost-effectiveness in all functions and operations.
- Lead the utilization of financial and operational policies, procedures, and systems to deliver compliance with IRC and donor requirements.
- Ensure responsiveness and appropriate levels of in-person and remote support to all offices, especially in the areas of HR, finance and supply chain.
- Provide timely and effective oversight of program’s financial position.
- Maintain effective and coordinated budget monitoring processes for grant funds and discretionary funds.
- Closely monitor potential funding shortfalls with finance/grants management; ensure corrective action undertaken as necessary
- Seek opportunities to introduce efficiencies and eliminate redundancies in existing business processes.
Staff Performance Management and Development
- Supervise and mentor direct-report staff, including communicating clear expectations, setting performance objectives, providing regular and timely performance feedback, and leading documented semi-annual performance reviews.
- Provide constructive feedback and counsel on appropriate career paths and professional development for IRC staff.
- Lead the management, mentoring and development of staff to build a cadre of skilled, committed and motivated personnel.
- Promote and monitor staff care and well-being. Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs of staff.
- Offer leadership support for successful adherence by all staff to IRC’s Global and country level HR Operating Policies and Procedures.
Safety and Security Management
- Take primary responsibility for overall management of safety and security for the program.
- Lead management of all security issues, including appropriate response to emergency situations as they arise.
- Create and maintain a culture of safety and security throughout the country program, including trainings and briefings that prepare all country program staff for security incident prevention and response.
- Model and encourage active practice of the principles of the “IRC Way – Global Standards for Professional Conduct” throughout the Greece country program.
- Maintain a balanced and empowering office environment that encourages open, honest and productive communication among IRC staff and with partner organizations.
- Maintain open communications with regional management staff, regional technical advisors, and HQ departmental staff.
- Postgraduate degree in Political Sciences, Social Sciences or in other relevant field
- At least ten years of progressively responsible relevant work experience; prior experience of leadership at the Head of Office or equivalent level of multi-site, multi-sectoral operations is strongly preferred
- Experience of building personal networks at a senior level, resulting in securing new opportunities for the organization
- Demonstrated successful leadership and management experience with a multi-disciplinary team, including active mentoring and coaching
- Demonstrated experience delivering appropriate levels oversight of a portfolio consisting of a variety of complex, high-value donor-funded projects
- Extensive representation and fundraising success, including prior experience with Greece specific donors
- Demonstrated ability to negotiate and work with public and/or governmental partner organizations. Strong budget and fiscal oversight capacities
- Established capacity to deal with ambiguity in stressful situations
- Ability to respond to multiple priorities in a timely manner, producing high-quality outcomes
- A keen understanding of political environment in Greece
- Greek language skills required in combination with highly proficient English verbal and writing skills