UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, hope
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How can you make a difference?
Summary of key functions/accountabilities:
ICT Associates at this level perform a full range of procedural activities in support of ICT to ensure effective communications with client departments/divisions/offices and efficient provision of support to other ICT staff.
Activities include:
Providing first-level support that includes receiving, processing and logging service requests. Managing lifecycle of ICT incidents assigned to him/her in service management tool. Providing support in conferencing with ICT and audiovisual equipment as and when requested. Creating and assigning work orders. Maintaining and updating files (electronic and paper) and internal databases. Maintaining ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment.Minimal ICT Administration:
ICT Associates are accountable for specialized support pertaining to routine ICT activities requiring thorough understanding and application of server, operating system, hardware and software documentation and functionality.
Activities include:
Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment. Assisting in routine operation and monitoring of server systems. Providing second-level user support/troubleshooting. Extracting data from databases to serve the needs and requests of users, diagnosing errors and correcting as necessary. Performing backups of servers following standard backup procedures. Assisting in the generation of computer reports. Providing on-the-job orientation for users in the use of ICT systems.UNICEF values and competency Required (based on the updated Framework)
i) Core Values
Care Respect Integrity Trust AccountabilityCore Competencies
Demonstrates Self Awareness and Ethical Awareness (1) Works Collaboratively with others (1) Builds and Maintains Partnerships (1) Innovates and Embraces Change (1) Thinks and Acts Strategically (1) Drive to achieve impactful results (1) Manages ambiguity and complexity (1)Skills
Good knowledge of UNICEF’s ICT regulations, rules and procedures as well as systems and applications. Good working knowledge of computer information systems, including micro-computer operating systems software (e.g. Windows), hardware and applications software and other office technology equipment. Ability to understand data and effectively use office technology systems for its input and extraction. Ability to provide on-the-job orientation to clients. Takes responsibility to respond to service needs promptly and proactively. Demonstrates a high degree of integrity, reliability and honors matters of confidentiality. Ability to handle work quickly and accurately under time constraints. Demonstrates courtesy, tact, patience and ability to work effectively with people of different national and cultural backgrounds.Recruitment Qualifications
Education:
Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering.
ITIL Foundation Certificate or equivalent customer support certification is an asset.
Experience:
A minimum of six years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.
Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools is required.
Practical experience in providing technical and business Customer Support and Services is required.
Practical experience and working knowledge of various computer platforms and applications is required.
Language Requirements:
Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.
To view our competency framework, please visit here.
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
Remarks:
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
This vacancy is archived.