Org. Setting and Reporting
Supervisor:
The incumbent of the post is responsible to the Head Field Information Management Technology Office (H, FIMTO), A18 and receives technical guidance from Chief Technology Development and Operations, P5 at IMTD-HQA.
Supervisees:
The incumbent supervises a small team of professional and general services posts. Responsibilities
The incumbent:
1- Manages and implements the Field Infrastructure Services operations in terms of planning, developing, deploying, monitoring, maintaining, operating, and documenting adequate and reliable IMT Field Infrastructure services, in line with established Agency Infrastructure strategy, plans, policies, procedures, and standards, for the provision of:
- Field data center hosting operations, including Field non-enterprise applications hosting services, network management services, database management, access management, IMT security services, and information production services;
- Network and Field telecommunications operations covering data, voice, and video services by utilizing LAN, WAN, PABX, Unified communication, Internet, VSAT and Satellite services;
- Work to develop and implement new Infrastructure terminology for Local Area network and Wide Area network VLAN, Access List, SD-WAN, DMVPN, GRE Tunnel and MPLS technology.
- Work to configure non-security features of UTMs.
-Design and implement wireless technology for Cloud-based and on-prem based Wi-Fi controller and access control.
2- Coordinates and organizes deployment and management of Field IMT Infrastructure services, in close coordination with HQA IMTD infrastructure teams, in terms of established standards, policies, instructions, and guidelines covering:
-Acquisition, use, maintenance, upgrade, and disposal of Infrastructure services, systems, equipment, and connectivity.
-IMT backup management.
3- Manages assigned infrastructure unit staff and operations; provides technical guidance, instructions, training, support, and documentation for IMT infrastructure unit staff and ensures that Field infrastructure services needs are fulfilled; plans for and reports on projected capacity requirements.
4- Manages Field infrastructure hardware and software delivery, installation, and maintenance activities with concerned departments; administers relevant infrastructure service contracts preparation and management; prepares survey reports for obsolete or surplus infrastructure IMT equipment and supplies.
5- Develops, enforces, monitors, and documents established IMT security procedures and standards in relation to voice and data transmission security, information access control, equipment physical security, and facilities access security; participates in security incidents management, security assessments, and vulnerability testing.
6- Coordinates preparation of Requests for Purchase for infrastructure hardware and software; co-ordinates with Procurement and Logistics Office on related procurement activities.
7- Participates in Enterprise Infrastructure design and manages Infrastructure Field implementation activities for new enterprise IMT systems and services rollout in the Field.
8- Participates in the planning, development, and implementation of Field IMT Change Management and Disaster Recovery. Also, actively support activities for the Field IMT Office budget preparation and provides necessary inputs to Field Infrastructure budget requirements; prepares management reports on infrastructure services metrics and equipment inventories.
9-Providing 1st and 2nd levels of support for Field Infrastructure Services to support teams and field operation.
10-Issues periodic Field IMT infrastructure performance and utilization reports.
11-Performs other duties as may be assigned by the supervisor. Competencies
UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default.
Functional:
i. Applying Technical Expertise
ii. Learning and Researching
iii. Planning and Organizing
iv. Creating and Innovating
Other Competencies not listed under Functional and Leadership
- Service oriented and ability to establish and maintain effective working relationships.
- Problem solving skills.
- Ability to work under stress.
- Good communications skills. Education
Required academic qualifications:
- A university degree from an accredited educational institution in computer science, information technology, electrical or computer engineering or other related discipline.
Professional qualifications:
- ITIL service management certification preferably at practitioner level.
- Cisco Certificate Network Associate (CCNA) or equivalent certification.
Work Experience
- Six years’ of progressively responsible and relevant work experience in delivering IMT infrastructure services in a large IMT environment, including two years in a supervisory position managing and implementing IMT infrastructure services is required.
- Practical experience and solid knowledge of a variety of IMT technologies in various infrastructure domains including network management routing and switching (VLAN, DMVPN, GRE Tunnel, Spanning Tree Protocol, Port Security, Unified communication voice over IP, sip protocol and sip trunk and, specifically with MS server technology, CISCO networking products, wireless technology Wi-Fi controller cloud-based and on-prem based and access point, and the application and integration of Next Generation (e.g. Fortinet, Palo Alto, Zscaler), QoS, encryption, and compression over WAN links is required.
-Please confirm if you live/ reside in West Bank or Jerusalem? And if you have West Bank or Jerusalem ID. please to mention its number down, as it is desirable. Languages
Very good command of written and spoken English and Arabic.
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View this Job Posting in Arabic (Common mistakes)
UNRWA is committed to achieving gender parity at all levels of staffing under the current
UN-wide gender agenda and strongly encourages applications from qualified women.
UNRWA welcomes applications from qualified candidates with disabilities.
* Conditions of service
Monthly basic salary USD1,705.00, payable in JD at UN monthly exchange rate, plus 25% SPOA (Senior Professional Officer Allowance), plus an allowance of 1000 NIS payable in JD at UNRWA rate.
Other benefits include:
• Provident Fund contribution (15.2% of basic salary paid by the Agency).
• Dependency allowances (if applicable).
• 30 days of annual leave.
• Compulsory medical insurance.
* Other Information:
- The incumbent may be required to travel in Agency’s area of operations..
- The incumbent may be required to work beyond the normal duty hours and on call basis.
DESIRABLE QUALIFICATIONS:
1- Advanced degree in an IT related discipline.
2- Cisco Certificate Network Professional (CCNP) or equivalent certification.
3- Certification on wireless technology.
4- Project Management training preferably with practitioner certification.
5- Certification in IT related disciplines and products (MS, CISCO, etc.).
6- Knowledge of UNRWA's operations and computer facilities environment.
* Equivalency:
Equivalency may apply for this post.
When the minimum requirements are not fully met, the Director of Human Resources may
exceptionally substitute part of the unmet requirements with a combination of relevant
academic qualifications and progressive relevant work experience.
NB: Work experience alone or formal qualifications with no relevant work experience are not
considered an acceptable combination.
For guidance on how to prepare for competency-based interviews:
https://careers.un.org/lbw/home.aspx?viewtype=AYI
* Important information
1-This vacancy notice is open to internal and external candidates. Only candidates residing in
West Bank or Jerusalem, and within commuting distance of the duty station with
authorization to
work in the duty station at the time of application are eligible to apply. The Agency will not
assume responsibility or accountability to support or facilitate the issuance of work permit in
West Bank/ Jerusalem, and without a valid work permit, the appointment may be rescinded.
2- Preference will be given to registered Palestine refugees and candidates assisting the
Agency to meet its commitment to gender parity. UNRWA welcomes applications from
qualified candidates with disabilities.
3- A roster may be created from the selection exercise, and successful candidates may become
eligible for appointment to the same post or a similar post.
4- Only applications that have been fully completed in UNRWA's online e-recruitment system
inspira will be considered and no late applications will be accepted. The PHP should be
completed with full relevant work experience under the experience tabs as per the
requirements in the Job Opening. All acquired university degrees must also be stated, if
applicable. Applicants applying to positions for Grades 12 to 20 must submit a cover
letter/motivational statement in order to be considered. Additionally, providing incorrect or
misleading information on an application will result in the immediate disqualification of a
candidate.
5- Please ensure that the e-mail address and mobile phone number that you have written in
your Personal History Form are accurate and active. Your status in relation to the vacancy
will be communicated to you via email listed on your Personal History Form, as we will no
longer be using telephone calls.
6-It is the responsibility of the candidate to provide full, accurate and up to date information
in his/her application form. Any missing and/or misleading data may lead to candidate
disqualification.
7- For UNRWA internal staff, they are required to specify and include their current UNRWA
grade level. To do so applicants should select under \"Category\" RLG, scroll down to see all
categories, then select their local grade.
Advertisements published only in English will only accept applications in English, and Arabic
submissions will not be considered.
The Agency may disqualify applicants whose name appears on the UN Sanctions List or a UN
database of staff separated for reason of misconduct or of staff who separated whilst
misconduct processes were pending.
UNRWA shares investigation and misconduct information with other UN Agencies, and past
and prospective employers, about staff members who have been separated for misconduct, or
who have separated whilst an investigation and/or disciplinary process for misconduct is
underway; and such persons may be prohibited from employment with the United Nations.
The Agency will immediately disqualify applicants who are ineligible for any reason in
accordance with the Agency regulatory framework.
UNRWA is a United Nations organization whose staff are expected to uphold the highest
standards of integrity, neutrality and impartiality. This includes respect for and commitment
to human rights, diversity, and non-violent means of dealing with all kinds of conflict.
UNRWA staff are expected to uphold these values at all times, both at work and outside. Only
persons who fully and unconditionally commit to these values should consider applying for
UNRWA jobs. UNRWA is a non-smoking work environment.
The Agency reserves the right not to make an appointment, to make an appointment at a lower
grade, or to make an appointment with a modified job description.
On appointment, all individuals will be asked to sign a self-attestation, confirming that they
have not committed, been convicted of, or prosecuted for, any criminal offence and that they
have not been involved, by act or omission, in the commission of any violation of
international human rights law or international humanitarian law.
UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff
working across five areas of operation, is looking for professionals like you.
UNRWA's human development goals
UNRWA is funded almost entirely by voluntary contributions from UN member states,
regional bodies, business foundations and individual contributions. The mission of UNRWA
is to help Palestine refugees achieve their full potential in human development under the
difficult circumstances in which they live.
How can you make a difference?
You will be joining a team of around 4,000 staff in the West Bank Field Office working to
foster the human development of some 800,000 registered Palestine refugees.
For more details on UNRWA, please visit: https://www.unrwa.org/
United Nations Considerations
Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.
UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.
At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.
UNRWA Considerations
UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List.
UNRWA is a non-smoking work environment.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
This vacancy is archived.