EXTERNAL SHORT TERM CONSULTANCY (9 MONTHS) CHATBOT PROJECT CONTENT EDITOR
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SOS Children's Villages International is developing new ICT project based on AI/chatbot technology to support the Learning and Development of the caregivers of our programmes. We are looking for short term external consultant to support various content editing and knowledge-base development tasks for the project as per the following tasks and conditions.
CONSULTANCY TASKS AND DELIVERABLES
Collect training and learning content from team of care programme development experts in various parenting areas.
Edit and proofread the content provided by the experts’ team and simplify its’ language to be on an easily understandable level.
Transform the collected content to become on a form of meaningful Q&As to build multiple comprehensive knowledge-base for the integration in the system.
Develop multiple synonyms formulations for the Q&As simulating different human beings interaction with the chatbot.
Analyse users’ unanswered questions as generated by the system and validate the existence of matching answers in the knowledge-base.
Map users’ unanswered questions with existing appropriate answers in the knowledge-base
Compile list of unanswered questions where no qualifying answer exists in the knowledge-base and submit it to the content experts’ team for feedback.
Update the knowledge-base with the new/revised questions based on the content performance check.
QUALIFICATIONS AND COMPETENCES
Proven experience on adults training on areas of Child and Youth Care development.
Proven experience on communication tasks including editing, proofreading, correspondence writing and formal external communication materials.
Proven knowledge with NGOs sector, programme development, child welfare, child safeguarding topics and policies.
Advanced English skills.
Advanced ICT Skills especially in Microsoft Excel.
Performance and deliverables oriented.
WORK EFFORT AND CONSULTANCY DURATION:
CONSULTANCY LOCATION:
This vacancy is archived.