Terms of Reference

Digital Workplace Officer (UNOPS – IICA-2),

Digital Engagement Section

UNHCR, the UN Refugee Agency, is offering a Digital Workplace Officer’s position, UNOPS IICA-2 within Digital Engagement Section of Private Sector Partnerships Service.

UNHCR is a global organization dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people. Every year, millions of men, women and children are forced to flee their homes to escape conflict and persecution. We are in over 130 countries, using our expertise to protect and care for millions.

Title: Digital Workplace Officer
Duty Station: Hungary, Budapest
Duration: 01/06/2021 – 31/12/2021
Contract Type: Individual Contractor Agreement (UNOPS IICA-2)
Closing date: 20th April 2021

Organisational context

The position sits in UNHCR's Division of External Relations, Digital Engagement Section, Digital Workplace and Knowledge Services Unit DWKS).

The DWKS unit is responsible for the coordination of content and overview of the information structure of the Digital Workplace's intranet, communities of practices and internal digital engagement supporting the UNHCR workforce.

The future Digital Workplace will enable colleagues to work from anywhere in a way that seamlessly transcends the physical workplace. In effect, getting work done and meeting with colleagues should be as frictionless as possible regardless of physical location and device.

This digital hub will introduce the intranet as a gateway to all core systems required by those working for UNHCR. This hub would also feature intelligent capabilities based on the currently signed in user, ensuring that in addition to corporate content, targeted and tailored information, bots, tools, and links would be available based on role, location, and other relevant criteria. The new digital workplace will take advantage of machine learning and AI and lead to greater workforce efficiency.

The Digital Workplace Officer will assist the Senior Digital Engagement Officer (Intra) and the Senior Business Analyst to support the technical transformation of the UNHCR intranet to a Digital Workplace, translating technical requirements into workflows, functionalities, and applications.

Purpose and Scope of Assignment

Translating stakeholder's technical requirements into workflows, functionalities and applications for intranet and CoPs, liaising closely with the Digital Workplace technical support teams coordinating the enhancement of functionalities.

More in detail:

  • Analysing user requirements of enahanced functionalities and features
  • Setting up SharePoint sites following UNHCR standards
  • Configuration of the global navigation and information architecture
  • Implementation of taxonomy
  • Oversee and develop features and functionalities
  • Plan the implementation of third party tools within the Digital Workplace
  • Develop required automation processes that enhance functionalities
  • Assisting in content migration from various platforms to the Digital Workplace
  • Act as the liaison for technical developments and business analysis
  • Monitoring the third party tools, application developments from the business owner persepctive
  • Overseeing technical standards, providing guidance to colleagues on setting up sites and functionalities

Guiding & Oversight

• Contribute in management of suppliers and overseeing collaboration with relevant IT teams

Reporting

• Create reports and dashboards for digital workplace analysis and segmentation purposes

Other tasks

• Undertakes other task to support the Digital Workplace and Knowled Services Unit;
• Assist the Senior Digital Engagement Officer (Intra) with administrative tasks

Essential minimum qualifications and professional experience required

The ideal candidate will have:

Education:

University degree in computer science.

Work experience:

The ideal candidate should have 6 years (5yrs for master’s degree holder) in combination with the relevant university education.

  • Experience in Power automate, Power BI/Tableau, Knowledge of SPFx, other M365 cloud functions, etc.
  • Experience in Programmatic knowledge centering around modern web technologies (JavaScript, html, CSS) and frameworks/libraries (React preferred but we could retool a Vue or Angular background if a candidate has a good bandwidth otherwise), Nodejs/MongodDB, SQL/NOSQL
  • Working with General cloud services experience (Google, Azure, AWS)
  • Experience and awareness of other key SAAS providers (Workday, Salesforce, ServiceNow, etc.)
  • Understanding of agile development practices/Devops and related tools
  • 5 years of information architecture
  • 5 years’ experience with SharePoint
  • Experience in applying strong interpersonal skills and ability to establish and maintain effective working relationships with people in a multi-cultural, multiethnic environment with sensitivity and respect for diversity.
  • Experience with Digital Workplace

Key Competencies:

  • Aptitude to function within deadlines, while working both independently and as part of a team
  • Ability to multitask projects and meet deadlines consistently
  • Strong conceptual skills with knowledge of web design, information & knowledge management
  • Knowledge of SharePoint Cloud services
  • Ability to work in a team
  • Good communication skills
  • Good interpersonal skills.
  • Strong project management skills including planning and schedule creation

Conditions

It is a full-time role with working hours aligned with those of the duty station in Budapest, Hungary.

This vacancy is archived.

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