Job Information
Position Status: Permanent
Activity Rate: 100%, 37.5 hours/week
Salary Grade: Level D on the MSF Canada Salary Grid, $80,955 per year (non-negotiable)
Status: Must be legally authorized to work in Canada; MSF Canada is not in the position to support a work permit process for any applicant outside of Canada
Benefits: Health Spending Account, Lifestyle Spending Account, group insurance (Life, Dependent Life, AD&D), Peace of Mind plan (i.e. prescription drugs, accidental dental, hospital care, etc.), 5% RRSP contributions (no matching required), starting 4 weeks’ vacation/year, flexible work hours, annual professional development budget, Employee and Family Assistance Program (EFAP), and a positive and innovative office culture grounded in our core values of humanity, integrity, and results. MSF Canada may offer relocation packages covering costs for temporary accommodation, food allowance, travel costs and movement of household goods up to one month’s salary depending on where the candidate is relocating from.
Impact Statement
The Digital Strategy and Services Manager will develop strategies to support the digital needs of various departments of MSF Canada by finding ways to engage the public in conversations around MSF’s medical humanitarian work in over 70 countries and to inspire them to take action around MSF’s key advocacy issues through digital channels.
Key Responsibilities
Collaborate with various teams to develop brand awareness, advocacy, and recruitment/retention strategies to inform annual plans, including campaign strategies, channel mix, investment level and KPIs Oversee MSF Canada’s website, email, and social media strategy & health Analyse the impact and results of digital channels/campaigns to ensure that set objectives, targets, and other key performance measurements are being met - advise changes if not -, and use this information to shape future digital marketing strategies Manage team members to optimize workplace productivity and promote professional growth, establishing trust, respect, recognition and mutual accountability in a high performance, collaborative environmentPlease CLICK HERE for complete description.
Job Specific Competencies
Digital marketing services and strategy - Lead an effective website development strategy to increase levels of support and engagement; Ensure content being used across MSF websites and social media channels are on-brand, effective, and maintain consistent/strategic messaging People Management and Leadership - Supervise five (5) team members to provide support and achieve their goals; Identify and implement digital training and learning initiatives for direct reports to ensure the team remains current with the latest digital trends and opportunities Vendor Management - Lead the development and approval of strategic briefs and timelines for relevant campaigns; Ensure strong cross-vendor collaborationCore Competencies
Commitment to MSF’s Principles; Proficiency Level 2: Demonstrates loyalty, awareness, and respect for MSF’s values The commitment to provide medical assistance to populations in distress, observing the principles of humanitarian action and medical ethics, and the willingness to direct their interest and behaviours towards the social mission of MSF Teamwork and Cooperation; Proficiency Level 3:Encourages, engages, and motivates people to work as a team. Implies collaboration, sharing and cooperating with others, to work together towards a common goal Planning and organizing; Proficiency level 2: Enables others to organize. The ability to prioritise and set lines of action, optimising resources (material, human, financial, temporal, etc.), ensuring that anticipated results are obtained by means of efficient management of their own and colleagues’ work and that assigned responsibilities and functions are always clear Results and Quality Orientation; Proficiency Level 2: Works towards objectives, preserving established standards. The drive and tenacity to achieve the defined objectives and to implement efficient solutions within a set timeframe, with the given resources and in accordance with the established procedures and models; the will to constantly seek improvement in the performance of his/her own tasks and actions Cross-cultural Awareness; Proficiency Level 3: Demonstrates an integrating attitude. The capacity to acknowledge, respect and integrate cultural differences in a way that facilitates the achievement of MSF’s objectivesKnowledge and Experience
Professional experience in the areas of digital marketing, or digital communications Demonstrated experience in people management roles with cross functional teams and demonstrated ability to motivate, engage, and develop direct reports Demonstrated professionalism in communications and presentation skills with high attention to detail Demonstrated advanced level computer skills with experience in social media, website, and email management, as well as Microsoft Office applications, especially Excel, Word, and PowerPointEducation, Certifications, and Languages
Education or training in digital marketing, digital communications, or a related field (formal or informal), or a combination of relevant and transferable related experience Proficiency in English, with strong copy-editing skills Proficiency in written French highly beneficialApplication Interested candidates are invited to apply by providing their resume and responding to the online application questions (in lieu of providing a cover letter).
The deadline for applications is Tuesday, 12 July 2022, 9am, Eastern Time. Only electronic applications will be accepted.
We encourage applications from individuals who self-identify as belonging to equity-seeking groups such as (but not limited to): Indigenous peoples, members of visible minorities, persons with disabilities, or women.
NOTE: Any questions or concerns regarding accommodation and accessibility may be addressed to ask.hr@toronto.msf.org
This vacancy is archived.