I. Background / Context
The Border Consortium (TBC), based in Thailand, has been working with refugees from Myanmar since 1984. TBC is the main provider of food, shelter and other forms of support to approximately 80,000 refugees, in remote camps in Thailand, located close to the Myanmar border.
TBC is utilizing a cash card system to provide food assistance to the refugees, with a total 17,350 household cards and 130 camp-based vendors across the nine refugee camps.
TBC is seeking a consultant to review and make recommendations on the food card system design and business processes, to enhance effective implementation and control.
II. Scope of Consultancy
The appointed consultant, in collaboration with the TBC management and staff, will conduct an evaluation of the current food card system, and relevant organisational structure in order to provide detailed analysis of current processes, benchmarking with standard practices, identification of gaps, and to make recommendations for improvements which ensure transparent, integrated, effective, and efficient execution of the food card system.
Specifically, the appointed consultant will:
· Assess the food card processes, system, and organisational structure; efficiency and effectiveness, environmental appropriateness, relevance and sustainability.
· Carry out a comparative analysis of TBC’s processes in comparison to standard practices, identify protection and gender dimensions, and impacts on natural resources.
· Identify opportunities to increase efficiency and reduce risk to TBC including factors relating to system design, business processes and organizational structure.
· Recommend improvements to TBC’s food card business processes in close collaboration with key process owners and the system service provider, clearly showing functional interfaces with other workflows, i.e., finance processes and supply chain processes and ensure alignment to TBC’s strategy, compliance with donor’s requirements, and good governance;
· Recommend appropriate organization structure and human resource requirements including staff roles and positions.
· Establish levels of authority and authorization for each process including suggestions for forums that support constructive interaction and good governance processes.
· Work closely with the current food card system service provider, and key process owners, to identify proper customization of the system and make recommendations for reports’ automation and formats.
· Work with TBC’s Senior Management Team and project managers to elucidate key impacts on staff and risks for process implementation, and to advise on appropriate revisions.
III. Expected Outputs/Deliverables:
· Gap assessment report relating to processes, systems and structures required for effective food card business processes and organizational structure.
· Mapping of the food card business processes, clearly showing functional interfaces with other workflows, i.e., finance processes and supply chain processes, with consideration of alignment to TBC’s strategy, compliance with donor’s requirements, and good governance practice.
· Recommendations on organization structure and human resource requirements including job roles and positions
· Table of levels of authority and authorization for each process.
· Suggestions on forums which support constructive interaction and good governance to processes.
· Report outlining proper customization of the system including automated reports and impactful report formats.
· Recommendations on key management and monitoring considerations for implementation processes inclusive of markets, household expenditures and supply chains.
· Presentation session to wrap up findings of key outputs/deliverables.
IV. Qualifications:
To qualify for this appointment, the consultant:
· Must have not less than 10 years relevant and professional experience with active engagement with clients.
· Will possess relevant, professional qualifications in business process improvement/reengineering, cash transfer systems and organization design.
· Must demonstrate evidence of similar work done with organizations in different settings.
· Should have executed business process improvement projects involving software implementation and ICT transformation.
· Will preferably have familiarity with non-profit organizational environments and dynamics.
V. Provisional Schedule
Homebase
· Desktop review 3 days
Thailand
· Field visit (Bangkok and Tak Province) 5 days
· Preparation of presentation 2 days
· Presentation delivery and feedback 1 day
Homebase
· Draft report 3 days
· TBC review and feedback
· Finalization of report 2 days
International travel (if required) 2 days
This vacancy is archived.