Org. Setting and Reporting
- Supervisor and Technical Guidance received:
The incumbent reports to the Deputy Director of UNRWA Affairs (Programmes). The Director of Relief and Social Services (HQ) Amman is responsible for ensuring the achievement of professional, policy and technical standards, in line with the strategic direction of the Programme.
- Supervisees and Technical Guidance provided:
The incumbent supervises and provides technical guidance to a team of (10-20) professional and general services staff to ensure a quality implementation of Relief and Social Services strategies and interventions to protect the poor and help vulnerable refugees address some of their socio-economic needs. Responsibilities
The incumbent:
- Leads and manages the Agency’s Relief and Social Services Programme in the Field to which s/he is assigned in compliance with UNRWA's overall policies; develops, administers, and monitors the programme’s plans and activities; approves and control the Department’s budget, financial and other resources; advises the Field’s management on Relief and Social Services activities, achievement and challenges and proposes improvements to achieve its goals;
- Assesses priorities of vulnerable refugees in the Field through management of surveys and data collection processes including to evaluates appropriateness and effectiveness of the Programme’s services in relation to needs; proposes areas of intervention, including implementation methods and related activities to meet refugees’ needs; guides the process of project development through recommending projects and supervising the implementation of projects;
- Oversees and guides the Agency’s social transfer programmes in the Field through emergency assistance and the Social Safety Net Programme; provides for monitoring of assistance operations and utilisation of assistance resources in terms of efficiency and effectiveness;
- Provides quality assurance and supervision of the Agency’s refugee registration processes in the Field including related to eligibility criteria according to the Agency’s regulatory registration instructions;
- Guides and manages the Programme’s human resources and identification of technical training needs including related to the implementation of a professional social work and case management programme;
- Provides support to the Agency revision to the Relief and Social Services policies and regulatory framework led by RSSD, HQA;
- Co-ordinates on multi-sectoral activities with the Agency’s other Programme Departments; liaises and co-ordinates activities with other UN agencies, private institutions, and governmental and non-governmental organizations involved in providing relief and social services to the refugee community in the field of operation; briefs delegations representing donor governments, NGOs and media
- Oversees the review, transformation and implementation of a reformed micro-credit community support programme, as applicable;
- Performs other duties as may be assigned by the supervisor(s). Competencies
UN Core Values of Professionalism, Integrity and Respect for Diversity and Core Competencies of Communication, Working with People and Drive for Results apply by default. Default managerial competencies may apply.
- Leading and Supervising
- Relating and Networking
- Deciding and Initiating Action
- Planning and Organizing
- Formulating Strategies and Concepts Education
- An advanced university degree (Master’s or equivalent) from an accredited educational institution in social sciences, Psychology, International Law, Economics, Public Administration or other related discipline.
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Work Experience
At least ten years of of progressively responsible and relevant experience in relief services and/or social development programmes, of which at least five years should be in management of a large humanitarian and development programmes, preferably in a supervisory position is required.
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- Excellent command of spoken and written English and Arabic.
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Assessment
Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview Special Notice
* Conditions of service:
Contract Status:
- Fixed term Appointment for 3 years; including 1 year of probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance and continuing need.
- Monthly basic salary: 1,215.70 USD
- SPOA 45% of Monthly basic salary
- Grade: 20
Other benefits include:
• Provident Fund contribution (15.4% of basic salary paid by the Agency).
• Dependency allowances (if applicable).
• 30 days of annual leave in addition to maternity, paternity and sick leaves.
- Candidates who are invited to a written test should submit their academic qualifications, employment certificates and other required documents, either before the date of the test, or on the day of the test. Failure to do so may entail disqualification from the recruitment process.
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- Candidates should also submit a statement of non-employment (3 copies) given that governmental, or joint sector employees cannot be appointed to UNRWA posts even if they have leave without pay permit.
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- Candidates who succeed in the recruitment process and receive an offer of appointment to the respective post must submit a notification issued by GAPAR to the effect that they have reported to GAPAR and have filled the required forms for obtaining approval of competent government authorities.
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- They should also submit the following:
• Statement of non-conviction (3 copies). ¿¿¿¿¿ ¿¿¿ ¿¿¿¿¿ ¿¿¿ 3
• Copy of personal ID. ¿¿¿¿ ¿¿ ¿¿¿¿¿¿
* Equivalency:
Equivalency may apply for this post.
NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination.
* General information
1. This vacancy notice is open to internal and external candidates. As an Area post, only candidates who reside in Syria at the time of applications are eligible to apply. The Agency does not assume responsibilities nor support the issuance of work permits for those who has no legal documents to live in Syria;
2. Preference will be given to registered Palestine refugees and candidates assisting the Agency to meet its commitment to gender parity.
3. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified women;
4. A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post;
5. Only applications that have been fully completed in UNRWA’s online e-recruitment system inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Applicants applying to positions for Grades 12 to 20 must submit a cover letter/motivational statement in order to be considered. Additionally, providing incorrect or misleading information on an application will result in the immediate disqualification of a candidate;
6. For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under “Category” RLG, scroll down to see all categories, then select their local grade.
7. Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered.
8. The Agency may disqualify applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated whilst misconduct processes were pending.
9. UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers, about staff members who have been separated for misconduct, or who have separated whilst an investigation and/or disciplinary process for misconduct is underway; and such persons may be prohibited from employment with the United Nations.
10. The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework.
11. UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live;
12. Please ensure that the e-mail address and mobile phone number that you have written in your Personal History Form are accurate and active. Your status in relation to the vacancy will be communicated to you only via the email listed on your Personal History Form;
13. UNRWA welcomes applications from qualified candidates with disabilities;
14. Qualified female candidates are strongly encouraged to apply;
15. For more information please visit the website, http//: inspira.un.org.
United Nations Considerations
Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.
UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.
At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.
UNRWA Considerations
UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List.
UNRWA is a non-smoking work environment.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
This vacancy is archived.