Médecins Sans Frontières (MSF) is an international humanitarian aid organization that provides assistance in more than 60 countries to populations in distress, to victims of natural or manmade disasters and to victims of armed conflicts, without discrimination and irrespective of origin, religion, creed or political affiliation. To develop this work, the Logistics Department is recruiting a:
Within the frame provided by operations, Logistics provide the adequate environment of care for our beneficiaries and our team’s activities.
The Logistics Department’s mission is to provide the logisticians in the project, access to resources (information, knowledge, technical support) and professional developments (learning, etc.) for them to be able to carry out their mission.
The Logistics Department of MSF Belgium (OCB) is made up of four units:
· The Log Strategy Unit provides the medium and long-term LOG strategies and implements them within the department.
· The Log Knowledge Management Unit (LKMU) makes the necessary information and knowledge available to all LOGs.
· The Log Workforce Unit (LWU) prepares and trains the field LOGs so that they can be as autonomous as possible in answering to the needs of their project/mission.
· The Log Support Unit (LSU) provides direct support to operations based on objectives analysis of operational needs. The LSU is made up of:
o All the LogCells
o The Six technical teams - one for each technical domain of Logistics.
Each technical team includes all the specialized staff of the domain regardless of their status (Team Leader, specialists, MIOs, volunteers).
Specifics of the Biomedical domain:
There is a strong multi department dimension (Med + Log + Supply) attached to this domain to accompany the selection, installation, maintenance, safe use and management (including the waste management and safe disposal) of medical devices.
The Biomedical Service Unit (BSU) Team Leader is therefore under the administrative supervision of the LSU Coordinator but guidance on operational priorities is given by a steering committee composed of a 1 Medical Officer + 1 Logcell + 1 Supply Chain Officer of the operations department.
The Biomed services are articulated around 6 categories of activities to ensure quality of care, continuity of service and cost containment:
Policies & ways of working
Specialized Biomed pool recruitment & development
Technical support services to the field
Sourcing, Procurement & After-sales services
Supplier network building
Communication & reporting
To provide medical, log & supply Staff in the field with coherent responses to their needs, we must acquire the means and the technical know-how that enable us to identify medical and operational issues. We must also be in capacity to translate those issues into coherent set-ups and plans that are anticipatory and reactive. In the Biomedical domain, the BSU Team Leader is dedicated to that objective.
· HR scale
The BSU Team is currently made up of:
o 3 Mobile Implementation Officers
o 1 Technical Referent
o 1 After-Sales Referent
o 2 Equipment purchasers (part-time)
o 1 Quality Assurance Officer
The current Pool of field-based staff specialized in this domain is of approximately 17 specialized members and several non-specialized staff distributed around the world in approximately100 projects.
The BSU Team Leader coordinates the activity of his/her team and organizes the functional support to all the field staff involved in the Biomedical domain
· Indicative volume of activity (2018-2019)
o Approximately half of all MSF projects have Biomedical devices in varying numbers
o A dozen projects include a complex health structure using many devices
o Several projects include high-tech labs for TB / HIV / ABR activities
o Approximately 10 M€ is spent each year on Medical equipment (including spare parts and consumables)
o Global value of equipment in the projects is 35 M€
o Approx. 30% of Medical equipment purchases are made locally or regionally implying added complexity for the assessment & selection of equipment & services
o Approximately 100 requests for international After-Sales Support Services / year
For this domain it is required that:
· Policies and strategies are developed with MSF Belgium (OCB) strategic orientation and Operational prospects in mind. Strategies must also be developed /adapted across sectors / departments / sections. An intersectional approach is recommended to enhance efficiency where pertinent and possible.
· Foresight of the domain's evolution is available (over the period covered by OCB strategic orientations timeframe) to anticipate trends that will impact operations and our way of supporting them.
· The expertise and resources for Biomedical activities are sized, developed and distributed according to needs.
· The quality of the entire BSU services are consistent with operational requirements.
· Solutions corresponding to operational needs are identified and the Medical + Log + Supply Communities are familiar with them. Expert advice towards these solutions, at field & HQ levels are provided (via various means: debates, discussions, decision platforms).
· Knowledge is shared with the Medical + Log + Supply communities through existing or forthcoming means such as trainings, briefings, media.
· Practical/pragmatic approaches are developed which favor decentralized rather than centralized solutions.
From the BSU Team Leader, it is required that s/he:
· Proposes, defines, discusses the necessary evolutions of the BSU domain of MSF OCB.
· Manages the HQ BSU team (sizing, recruitments, people management and people development).
· Defines the yearly plan for the domain in terms of budget and planning, considering operational intentions (ongoing and upcoming).
· Coordinates with the LSU & the BSU Steering Committee to bring forward consistent proposals.
· Contributes to the reflections and debate activities within the Medical + Log + Supply departments.
· Provides 1st (Basic) & 2nd (Complex) line support in the Biomedical domain. S/he:
o Keeps an overview of job requests, coordinates, prioritizes the response from her/his team.
o Ensures that the support provided by the BSU team is capitalized and if relevant, is translated into 3rd line developments, thereby creating learning opportunities for the Medical + Log + Supply departments.
· Provides 3rd line support (base of knowledge) in the Biomedical domains. S/he:
o Manages the 3rd line projects portfolio (ideas, planning, budget, resources).
o Ensures that there is a knowledge management strategy to share and transfer knowledge as well as a coherent way of valuing experience and expertise of this domain within the Log Community.
o Ensures development of content and delivery of training modules adapted to field realities.
o Ensures contribution to the building of a network of support for the Medical + Log + Supply Communities within the Biomedical domains.
o Ensures production of necessary technical specifications for the sourcing of items and kits.
· Provides HR support in the Biomedical domain. S/he:
o Assists the Recruitment Unit to ensure the pool of Biomedical experts is suited and sized correctly for the operational needs & intentions.
o Provides guidance to the Pool Managers for the matching of specialized Biomedical staff.
· Liaises with other MSF operational centres (OC) technical teams and working groups to share, exchange, adopt, improve existing tools.
· Can be available for field deployment on technical and/or emergency assignments.
Ideal Candidate Profile:
· Recent multiple field experience in managing Biomedical projects (with MSF is an asset)
· MSF Experience as LTL and/or LogCo is an asset
· Experience in team management
· Experience as project manager and working in project mode is an asset
· Proactive and willing to propose innovative ideas and solutions
· Willing to take measured risks and responsibility for her/his choices
· Interest in individual and group coaching
· Good oral and written communication in English and French
· Mobile
Technical Skills Requirements
· Familiar with medical equipment technology (Sterilization; Laboratory; OT; Measurement & Diagnostics; Patient care)
· Familiar with health technology management in hospitals, including safety, maintenance, planning, procurement, legal and financial aspects
Transversal skills
· Good analytical capacity
· Mentoring, coaching and mirroring skills
· Result, quality & service oriented
· Good Teamwork and cooperation capacity
· Good and patient listener
Function challenges /difficulties
· Work in network mode
· Ensure consistency between MSF quality standards and contextual reality
· Work load variability
· Ability to change of plans and objectives according to MSF needs and requirements
· Work in the VUCA (Volatile, Uncertain, Complex and Ambiguous) MSF context
Contacts and counterparts within MSF
· All biomedical focal points in missions
· Ops Dept (LogCells, MedCells, Supply Chain Officers)
· Ops Dept - Field (PMR, Medco, Lab-Technicians, LogCos, Log-Managers, SupplyCo, Procurement Manager…)
· Medical Department Referents (Orthopedic surgeon, Lab, Anesthesia & Intensive Care Referent, Pharmacist, etc.)
· LSU Technical Teams
· Environmental Health Unit for waste management and device disposal procedures
· MSF-Supply Q&A technicians
· International Biomedical platforms to exchange information and experience
· Pool-Managers (Log + Med + Supply) to follow up / monitor / develop the pool of Biomedical Experts
· Learning officers to prepare and conduct training modules
· Information data managers (+ LKMU) to organise and make the information available
· Recruitment Unit to advise on potential and new staff for MSF
· BSU Steering Committee + LSU Coordinator for guidance on BSU priorities
Indicators
· Up-to-date mapping of Biomedical setups that are operational in OCB projects
· Up-to-date list of development projects, with priorities and associated project planning
· Available pool of Biomedical specialists trained in MSF intervention mode
· Positive operations department feed-back on projects outcomes
· Up-to-date policy for the supply, installation, calibration, maintenance, waste management and safe device disposal is made available
· Proper sizing and distribution of resources within the Biomedical domain
· BSU Team development and team well-being
· Up-to-date list potential partners for MSF
· 2nd line developments have proper capitalization and are shared in the Medical + Log + Supply Communities
24 months contract – full-time – based in Brussels (but with frequent travel to the field)
Hospitalization insurance – Supplementary pension – Canteen – Reimbursement of 100 % public transport costs
Start date: ASAP
This vacancy is archived.