Back Assurance Manager - Pacific Labour Facility

About the PLFs Assurance Team

The PLFs Assurance Team ensures the integrity of the program through the development of processes, documentation and procedures that provide a framework for the coordination of ongoing monitoring and assurance activities. The Assurance Team includes responsibility for investigative and internal quality assurance, internal and external audit, risk assessment and monitoring, grievance, and complaints management, and assisting stakeholders to adhere to legislative, regulatory and program policy requirements.

About the Role

You will provide direct support to the Assurance Lead on the management of staff, procedural and operational activities, quality assurance and KPI outcomes to deliver the program assurance strategy and annual activities.
This role will require you to undertake travel when required, including potentially afterhours and weekends.

Primary Duties and Responsibilities:

• Provide direct line management of the Quality Assurance Document Control Officer
• Provide guidance and mentorship to the team of Assurance and Compliance Officers
• Develop a strong technical understanding of the Deed of Agreement (between program Approved Employers and DFAT) to effectively manage Approved Employers’ compliance and provide education and guidance to other stakeholders on requirements
• Providing first line management of the program’s grievance management process
• Provide heightened input, as required, to complex cases and investigations
• Establish and maintain strong working relationships with DFAT and other Whole of Government stakeholders
• Where necessary, provide overflow support to Assurance and Compliance Officers by undertaking desktop audits and reports
• Where necessary, undertake monitoring visits and conduct investigations
• Manage potential risks by monitoring and analysing reports, trends and escalations and provide solutions to the Assurance Lead.

Required Qualifications:

It is essential that you have technical knowledge and application of Australian workplace legislative requirements such as health and safety legislation, Fair Work Act, and industrial relations matters such as performance management, compliance to Awards and EBAs and HR processes.

You will communicate, negotiate, and manage high level stakeholders so it is important you have a solution-focused approach with the ability to manage change in a fast and productive manner.

This role will require you to undertake first line review and approvals of audits, reports, investigations, notices, and referrals so it is important you have strong analytical and written communication skills with a high level of attention to detail and accuracy.

• Qualifications and/or 5-10 years’ experience in a relevant discipline such as risk management, project management, governance, quality management or Human Resources / Industrial Relations / Law
• Demonstrated experience in risk management, assurance, and governance practices (within a corporate, government or program management environment)
• Understanding of labour mobility programs and challenges (or ability to develop strong understanding)
• Highly developed written skills
• High level IT literacy in Excel and database systems
• Solutions focused approach with the ability to manage change in a fast and productive manner.